Operations Specialist - Dedicated (3p - 12a)

Momentum Transportation USA, an award-winning Landstar Agent; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Momentum Transportation USA, an award-winning Landstar Agent, is seeking an Operations Specialist to drive day-to-day transportation activities for our customer, building profitable carrier and driver relationships. You will adapt to changing customer needs and report to the Operations Manager.

The schedule is Monday through Friday, 3pm–12am, with extended hours during month-end, quarter-end, and year-end cycles to meet customer demands.

Qualifications

• High School Diploma or GED required.
• BA/BS in Logistics or related field preferred, or equivalent work experience.
• Experience in transportation/logistics environment is advantageous.

Responsibilities

• Schedule and dispatch trucks to meet customer demands accurately.
• Monitor shipments from pickup to delivery with Track & Trace updates.
• Negotiate with providers for best rates and service.
• Maintain carrier relationships to ensure capacity and service standards.
• Communicate effectively with customers, carriers and team members.
• Update transportation management and operation systems.
• Prioritize tasks to impact quality and service performance.
• Engage customers to increase satisfaction and business share.
• Resolve complex issues and implement solutions promptly.
• Utilize company systems and references to process client shipments.
• Work extended hours at month-end, quarter-end, and year-end as needed.
• Maintain professional behavior and reliable attendance.
• Perform other duties as assigned.

Skills

Customer service

DOT regulations

Multi-state geography

AS400

MS Office

Data entry

Communication

Time management

Attention to detail

English fluency

Education

High School Diploma/GED

BA/BS in Logistics or related field

Tools

AS400

Job description

Job Summary

The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This position reports directly to the department Operations Manager.

The schedule for this position is Monday through Friday, 3pm - 12am.

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
• Negotiate with transportation providers to obtain the best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Communicating effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month; end of quarter; and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintains regular, timely, and consistent attendance at work.
• Perform other duties as assigned.

Job Summary

The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This position reports directly to the department Operations Manager.

The schedule for this position is Monday through Friday, 3pm - 12am.

Essential Duties and Responsibilities

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
• Negotiate with transportation providers to obtain the best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Communicating effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month; end of quarter; and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintains regular, timely, and consistent attendance at work.
• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
• Knowledge of DOT regulations
• Knowledge of multi-state geography
• AS400
• Proficient with computer and Microsoft Office applications
• Excellent data entry/keyboard skills
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills
• Ability to multi-task in a high-pressure environment
• Self-motivated worker that works well with little direct supervision
• Strong attention to detail with excellent follow-up
• Excellent communications skills, both written and oral
• A proven track record in service, attendance, and reliability
• Must be fluent in English.

Education and Experience Requirements

• High School Diploma/GED required.
• A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.