Operations Specialist, Student Programs & Data Systems

Howard Community College; Baltimore (MD); On-site; USD 41,328 - 55,104; Part time

Job summary

Howard Community College invites applications for a Part Time Operations Specialist in the Parent Scholars Program. This role provides high‑level administrative, operational, and system support as the program’s backbone, ensuring scheduling, data tracking, communications, and internal systems run smoothly.

The position supports the Associate Director by documenting procedures, building SOPs, and creating templates to improve efficiency, equity, and sustainability in a structured work

Qualifications

• Bachelor’s degree required or equivalent.
• 3–5 years in administrative, operations, or program support roles.
• High proficiency with Microsoft Office tools (Outlook, Excel, Word, Teams, SharePoint).

Responsibilities

• Provide direct administrative support to the Associate Director, including calendar coordination, meeting prep, follow‑up, and task tracking.
• Manage scheduling for student appointments, orientations, staff meetings, and program events.
• Draft, format, and manage correspondence, documents, and reports.
• Maintain organized digital and physical filing systems in alignment with institutional standards.
• Design, document, and maintain SOPs for core program functions such as intake, eligibility review, communications, and reporting.
• Build and manage operational workflows using Microsoft Forms, SharePoint, Excel, Outlook, Teams.
• Identify inefficiencies and recommend improvements to administrative and operational processes.
• Create templates, checklists, and tracking systems to increase consistency and reduce ad‑hoc work.
• Maintain accurate tracking of student applications, eligibility documentation, participation, and outcomes.
• Support data collection and reporting needs for internal assessment, grants, and compliance.
• Run routine reports and assist with annual or special reporting projects.
• Ensure data integrity and confidentiality per FERPA and institutional policies.
• Serve as a primary administrative point of contact for students, staff, and campus partners.
• Manage shared inboxes, respond to routine inquiries, and route requests appropriately.
• Coordinate with internal departments (Financial Aid, Advising, Registration) to support student process flow.
• Prepare clear internal communications and student‑facing materials related to timelines, procedures, and expectations.
• Support compliance with grant requirements and institutional policies.
• Maintain documentation for audits, reviews, or reporting cycles.
• Ensure processes align with equity‑centered practices while meeting administrative requirements.

Skills

Admin experience

Data management

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Forms

SharePoint

Excel

Outlook

Teams

Job description

Howard Community College invites applications for a Part Time Operations Specialist in the Parent Scholars Program. This role provides high‑level administrative, operational, and system support as the program’s backbone, ensuring scheduling, data tracking, communications, and internal systems run smoothly.

The position supports the Associate Director by documenting procedures, building SOPs, and creating templates to improve efficiency, equity, and sustainability in a structured work