Healthcare Operations & Process Improvement Specialist

AdaptHealth, LLC; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on process improvements, documentation accuracy, and EMR data entry to ensure high-quality outcomes.

The position requires at least one year of related experience, a high school diploma or higher, and strong communication skills. Collaboration with cross-functional teams and adherence to HIPAA standards are essential.

Qualifications

• One year of relatable work experience required.
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration or equivalent work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Problem-solving

Education

High School Diploma

Associate degree

Healthcare Administration

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on process improvements, documentation accuracy, and EMR data entry to ensure high-quality outcomes.

The position requires at least one year of related experience, a high school diploma or higher, and strong communication skills. Collaboration with cross-functional teams and adherence to HIPAA standards are essential.