Operations Specialist - Patient Care & Process Excellence

AdaptHealth, LLC; Texarkana (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Parental leave

Disability insurance

Life insurance

FSA / HSA

Telehealth access

Job summary

AdaptHealth, LLC in Texarkana, TX is seeking an Operations Specialist to support patient care and drive operational excellence. You will help optimize workflows, verify documentation, and navigate EMR systems to ensure accurate data and timely authorizations.

This role requires attention to detail, good communication, and the ability to multi-task in a fast-paced environment. You will work with regional teams, contribute to training, and help deliver high-quality home medical equipment services.

Qualifications

• High School Diploma required; Associate’s degree or equivalent work experience preferred.
• Excellent verbal and written communication with attention to detail.
• Ability to multi-task and work independently in a fast-paced environment.
• Proficient in Microsoft Office and healthcare systems is a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Deliver, set up, and educate patients on home medical equipment as needed
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Safely operate company vehicles for equipment delivery
• Perform other duties as assigned

Skills

Verbal and written communication

Analytical problem solving

Attention to detail

Multi-tasking

Proficient computer skills

Independent work

Education

High School Diploma

Associate’s degree or equivalent work experience

Tools

Microsoft Office

Job description

AdaptHealth, LLC in Texarkana, TX is seeking an Operations Specialist to support patient care and drive operational excellence. You will help optimize workflows, verify documentation, and navigate EMR systems to ensure accurate data and timely authorizations.

This role requires attention to detail, good communication, and the ability to multi-task in a fast-paced environment. You will work with regional teams, contribute to training, and help deliver high-quality home medical equipment services.