Operations Specialist: Optimize Processes & Guest Experience

Axxess; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with company match

20 days of paid time off + holidays

Birthday celebration day

Job summary

Axxess, a leading home care technology company, is seeking an organized Operations Specialist to support day-to-day operations in our Dallas office. You will keep the front desk professional, help optimize processes, and collaborate across teams to improve efficiency and service quality.

The role requires a Bachelor's degree and 2+ years in operations, strong Excel skills, and excellent communication. You will train new staff, track performance, manage supplies, and drive initiatives that boost

Qualifications

• Bachelor's degree required.
• 2+ years of experience as an operations specialist or in a similar role.
• Proactive and professional attitude.
• Proficient with Microsoft Office Suite (Word, Outlook, Excel).
• Ability to analyze and improve operational processes.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Detail-oriented, with strong problem-solving and time management skills.
• Ability to work in the Dallas office as this is not a remote position.

Responsibilities

• Support day-to-day operations through Microsoft Office programs and team collaboration.
• Maintain a professional and organized front desk area ensuring our clients and guests feel welcome and comfortable.
• Optimizing operations processes and procedures for maximum efficiency while maintaining quality standards.
• Assisting with the implementation of new processes and procedures.
• Identifying ways to improve guest and fellow employee experience.
• Ordering supplies and maintaining inventory levels.
• Training new employees and ensuring that health and safety regulations are followed.
• Interacting with clients and suppliers, answering questions, and resolving issues.
• Self-motivated, utilizing problem-solving skills to resolve operational challenges.
• Tracking and reporting on operational performance.
• Maintaining policy and procedures documents.
• Other duties as assigned.

Skills

Operations management

Process improvement

Project coordination

Communication

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Axxess, a leading home care technology company, is seeking an organized Operations Specialist to support day-to-day operations in our Dallas office. You will keep the front desk professional, help optimize processes, and collaborate across teams to improve efficiency and service quality.

The role requires a Bachelor's degree and 2+ years in operations, strong Excel skills, and excellent communication. You will train new staff, track performance, manage supplies, and drive initiatives that boost