Operations & Guest Experience Coordinator

XTEND, INC; Grand Rapids (MI); On-site; USD 40,000 - 58,000; Full time

Job summary

Xtend is seeking a Business Support Coordinator to help create an exceptional experience for clients, partners, visitors, and employees while supporting daily administrative and operational functions.

This role serves as a key point of contact for communications, office coordination, contract administration, facility support, and business operations to ensure a professional, organized, and welcoming workplace.

Qualifications

• High School Diploma or GED is required.
• 1–3 years of office or administrative experience preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide front desk hospitality and create a welcoming environment for clients, staff, and visitors.
• Manage incoming communications, including emails, phone inquiries, and company communication platforms.
• Support contract administration by tracking agreements, maintaining documentation, and assisting with billing accuracy.
• Coordinate meetings, facility preparations, client visits, and company events.
• Process incoming and outgoing mail, packages, and deliveries.

Skills

Organizational skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Xtend is seeking a Business Support Coordinator to help create an exceptional experience for clients, partners, visitors, and employees while supporting daily administrative and operational functions.

This role serves as a key point of contact for communications, office coordination, contract administration, facility support, and business operations to ensure a professional, organized, and welcoming workplace.