Operations & Experience Specialist: AI-driven Processes

AXM (Ars X Machina); United States; Remote; USD 60,000 - 90,000; Full time

Job summary

AXM (Ars X Machina) is seeking an Operations Specialist to keep our organization running smoothly across workplace technology, HR operations, internal communications, culture programs, events, and cross-functional initiatives.

You will serve as a central resource for employees, HR, Leadership, and external partners, owning day-to-day administration while improving processes through better technology and automation.

Qualifications

• 3–5+ years in operations, HR coordination, or cross-functional roles.
• Experience supporting onboarding, events, vendor partnerships, or programs preferred.
• Strong written and verbal communication and stakeholder management.
• Ability to learn new technologies and manage priorities in a distributed organization.

Responsibilities

• Platform Administration & Employee Support: Help administer employee access, permissions, licenses, and basic troubleshooting across AXM’s workplace technology; resolve routine issues and coordinate with vendors or IT when escalation is needed.
• Employee Lifecycle & HR Operations: Coordinate operational onboarding and offboarding for employees and contractors, and partner with HR and Leadership on recruiting, training, policies, surveys, acknowledgments, reminders, and recurring employee processes.
• Internal Communications: Draft, edit, and distribute company announcements, executive messages, process instructions, program updates, surveys, and event communications; help employees navigate the appropriate resources and processes.
• Employee Experience, Events & Culture: Coordinate All Hands meetings, employee programs, company events, conferences, and related travel, including timelines, vendors, budgets, communications, registration, logistics, purchases, and day-of execution.
• Vendor & Operational Administration: Manage relationships with workplace and operational vendors and maintain contracts, subscriptions, renewal dates, licenses, billing contacts, and related account information.
• AI, Automation & Process Improvement: Identify repetitive, manual, or inefficient workflows and improve them using better processes, approved AI tools, assistants, agents, and automations. Create and maintain reusable instructions, workflows, documentation, and knowledge resources that make Operations more efficient and scalable.
• Company & Project Support: Research operational questions, create internal materials, coordinate cross-functional projects, and support PR, awards, sponsorships, charitable initiatives, new-business efforts, and other evolving company priorities.

Skills

Operations experience

HR coordination

Workplace technology

Cross-functional coordination

AI & automation literacy

Job description

AXM (Ars X Machina) is seeking an Operations Specialist to keep our organization running smoothly across workplace technology, HR operations, internal communications, culture programs, events, and cross-functional initiatives.

You will serve as a central resource for employees, HR, Leadership, and external partners, owning day-to-day administration while improving processes through better technology and automation.