Bikeshare Operations Specialist

Lyft; United States; Hybrid; USD 66,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Mental health benefits

Family benefits

Child & pet benefits

401(k) with match

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink

Job summary

Lyft is seeking an Operations Specialist for Capital Bikeshare to support the General Manager in developing and executing operational plans that improve service quality and the rider experience.

You will perform hands‑on field tasks, manage invoicing and asset tracking, analyze performance against SLAs, and collaborate with city partners to address issues and drive continuous improvement.

Qualifications

• Bachelor’s degree or 4 years of experience overseeing operations in a complex, fast‑moving, rapidly changing environment.
• Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions.
• Excellent organizational and time management skills.
• Strong attention to detail, with an ability to zoom out and understand the bigger context of your work.
• Proven track record of data‑based problem‑solving with the ability to think on your feet.

Responsibilities

• Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot.
• Own end-to-end processes like invoicing and asset tracking to support the success of the business.
• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies.
• Support the Capital Bikeshare team in maintaining relationships with our city partners and addressing market‑specific operational issues or special projects.
• Conduct deep‑dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements.
• Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary.
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution‑oriented attitude.

Skills

Data analysis

Problem solving

Time management

Attention to detail

Communication

Education

Bachelor’s degree or 4 years of experience in operations

Tools

Google Sheets

Data analysis tools

Job description

Lyft is seeking an Operations Specialist for Capital Bikeshare to support the General Manager in developing and executing operational plans that improve service quality and the rider experience.

You will perform hands‑on field tasks, manage invoicing and asset tracking, analyze performance against SLAs, and collaborate with city partners to address issues and drive continuous improvement.