Operations Specialist — Urban Bikeshare & Analytics

Lyft; Washington (District of Columbia); Hybrid; USD 66,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health benefits

Family building benefits

Commuter benefits

Job summary

Lyft Urban Solutions is hiring an Operations Specialist for Capital Bikeshare, a multi-city bikeshare network. You will support the General Manager in developing and executing operational plans focused on service quality, efficiency, and customer experience, with hands-on problem solving and strategic projects.

You will manage field ops, invoicing, asset tracking, and relationships with city partners while driving performance improvements through data analysis.

Qualifications

• Bachelor’s degree or 4+ years overseeing operations in a fast-moving environment such as distribution, warehouse, marketplace, or delivery operation.
• Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions.
• Excellent organizational and time management skills.
• Proven data-based problem-solving ability with the capacity to analyze and act on insights.

Responsibilities

• Ensure smooth daily field operations; refine playbooks/SOPs and oversee contractor relationships.
• Own end-to-end processes like invoicing and asset tracking.
• Audit performance against SLAs and escalate risks and inefficiencies.
• Maintain relationships with city partners and address market-specific operational issues and special projects.
• Conduct root-cause analysis using field data to drive improvements.

Skills

Data analysis

Organizational skills

Time management

Attention to detail

Problem solving

Education

Bachelor’s degree or 4+ years operations experience

Tools

Google Sheets

Job description

Lyft Urban Solutions is hiring an Operations Specialist for Capital Bikeshare, a multi-city bikeshare network. You will support the General Manager in developing and executing operational plans focused on service quality, efficiency, and customer experience, with hands-on problem solving and strategic projects.

You will manage field ops, invoicing, asset tracking, and relationships with city partners while driving performance improvements through data analysis.