Operations Specialist

Mass General Brigham (Enterprise Services); Somerville (MA); Hybrid; USD 53,000 - 76,000; Full time

Job summary

Mass General Brigham in Somerville, MA is seeking a Post Acute Care Operations Coordinator to support day-to-day administrative functions across inpatient, ambulatory, and skilled nursing facilities, ensuring efficient workflows and compliance with hospital policies.

The role involves preparing dashboards and reports, collaborating with multiple departments, and assisting in onboarding new staff, with a hybrid work model of approximately 2 on-site days per week at Assembly Row, Somerville, MA.

Qualifications

• Bachelor's degree required in a relevant field.
• 2+ years in admin or operational support is required.
• 1+ years in healthcare settings strongly preferred.

Responsibilities

• Coordinate and support administrative operations to ensure efficient workflow.
• Develop and implement process improvements to enhance operational efficiency.
• Collaborate with departments and facilities to resolve operational issues.
• Prepare dashboards, reports and documentation to support decision-making.
• Maintain records and ensure compliance with policies and regulations.
• Provide administrative support for special projects, including research and data collection.
• Communicate effectively with staff and stakeholders to ensure smooth hospital operations.
• Monitor and manage office supplies and equipment.
• Assist in onboarding and training of new staff.

Skills

Strong organizational skills

Analytical skills

Excellent communication skills

Ability to work independently and in a

Education

Bachelor's Degree in Business Administration, Healthcare Administration or related field

2+ years of experience in administrative or operational support

1+ years of experience in healthcare setting preferred

Tools

Epic

Microsoft Office

Tableau

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for supporting Post Acute Care Management day-to-day operations within the organization's administrative functions, ensuring efficient workflow and compliance with organizational policies. Works closely with various inpatient and ambulatory departments and skilled nursing facilities to streamline processes, resolve operational issues, and contribute to the overall success of hospital initiatives. This role requires a strong understanding of administrative procedures, problem-solving abilities, and the capacity to manage multiple tasks simultaneously.

Essential Functions

• Coordinate and support administrative operations to ensure efficient workflow.
• Assist in the development and implementation of Post Acute Care Management process improvements to enhance operational efficiency.
• Collaborate with different departments and skilled nursing facilities to resolve operational issues and ensure alignment with organizational goals.
• Prepare dashboards, reports and documentation to support decision-making and track operational performance.
• Maintain records and ensure compliance with hospital policies and regulatory requirements.
• Provide administrative support for special projects, including research, data collection, and project coordination.
• Communicate effectively with staff and stakeholders to ensure the smooth operation of hospital services.
• Monitor and manage office supplies, equipment, and other resources to support daily operations.
• Assist in the onboarding and training of new staff to ensure smooth integration into the organization.

Qualifications

• Bachelor's Degree in Business Administration, Healthcare Administration or related field of study required
• 2+ years of experience in an administrative or operational support role required
• 1+ years of experience in a healthcare (ambulatory or hospital) setting strongly preferred.

Additional Knowledge, Skills and Abilities

• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Analytical skills to assess operational processes and identify areas for improvement. Excellent communication skills, both verbal and written, to interact with staff and stakeholders.
• Proficiency in Epic, Microsoft Office Suite, Tableau and other relevant software tools.
• Strong problem-solving abilities to address operational challenges and implement solutions.
• Ability to work independently and as part of a team in a fast-paced environment.

Additional Job Details (if applicable)

Schedule and Work Model

• Full-time, Monday through Friday, standard business hours.
• Hybrid work model: Must be flexible to be on-site approximately 2 times per week at Assembly Row in Somerville, MA or at medical offices as far north as Dover, NH and as far west as Northampton, MA.
• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment.

Remote Type: Hybrid

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.