Manager Operations, Projects

Massachusetts General Hospital; Boston (MA); Hybrid; USD 94,000 - 137,000; Full time

Job summary

Mass General Brigham in Boston is seeking an experienced Operations Manager for the department of biomedical services and hospital operations. You will lead an operations support team, manage parts, shipping, and equipment storage, and partner with engineers to plan logistics for projects.

The role emphasizes budget planning, vendor relations, and staff development within a hybrid work environment at the 40 Blossom Street location.

Qualifications

• Bachelor's Degree related field required or Master's Degree related Field preferred
• 5-7 years progressively responsible experience in hospital support department of biomedical services or operations
• 2-3 years experience as a manager overseeing technical or operational support staff
• Strong project management and people management skills
• Knowledge of healthcare operations and services; ability to teach technology to staff

Responsibilities

• Manage the operations support team resources, including inventory coordinators and dispatch support staff.
• Oversee program management of parts, shipping, logistics, and equipment storage solutions.
• Ensure inventory accuracy to support maintenance and repair of medical equipment.
• Scope and plan logistical needs of engineering projects with engineers and managers.
• Identify improvement areas with vendors and hospitals; implement recommendations.
• Develop and monitor performance metrics for operational processes and ensure adherence.
• Lead projects involving operational support systems and technologies with clear plans.
• Collaborate with department directors to plan budgets, inventory, and talent needs.

Skills

People management

Budgeting

Project management

Vendor management

Operations management

Hospital operations knowledge

Staff development

Education

Bachelor's degree

Master's degree

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Manage day-to-day logistical support operations and staff. Monitor departmental parts and repair budgets, making cost-effective decisions and recommendations through oversight and approvals. Oversee vendor contracts and service agreements. Work with department leadership and others to plan and execute operational strategies for shipping/receiving and staging logistics and improvements to our support services. Manage our departmental support space plan for optimizing needs. Mentor and develop operations support staff. Participate in and/or lead department and entity-based committees and teams. Leads projects, processes and staff for operations support of the department.

Does this position require Patient Care? No

Essential Functions

• Manage the operations support team resources, including inventory coordinators and dispatch support team members.
• Responsible for program management of parts, shipping, logistics, and equipment storage solutions.
• Work with technician team leaders to ensure that parts and supplies inventory is kept current to efficiently support the maintenance and repair needs of medical equipment.
• Work with engineers and engineering managers to scope and plan for the logistical needs of engineering projects.
• Work with vendors, hospitals, and other resources to identify areas for improvement. Assess and prioritize areas and evaluate and analyze options. Implement or make recommendations for improvements.
• Develop and monitor performance metrics for operational processes. Communicate standards and ensure adherence by staff.
• Serve as project manager for projects involving operational support systems, programs, and technologies. Develop project plans to outline, document, and direct project and staff.
• Work with department directors to plan department, operations, logistics, and support needs to support efficiency across the department. Develop budgets, inventory, and talent to support these needs.

Qualifications

Education

Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience

Progressively more responsible experience in hospital support department of biomedical services or operations 5-7 years required and Experience as a manager overseeing technical or operational support staff 2-3 years required

Knowledge, Skills and Abilities

• People management skills, including motivation, monitoring, and feedback, are needed in addition to routine staff management abilities in planning, development, and human resources administration.
• Must be able to work within a management team and share ideas and feedback openly.
• Good interpersonal and problem-solving skills.
• Strong project management skills.
• Good knowledge of the principles of organization and management.
• Good written and oral communication skills.
• General familiarity with healthcare operations and services.
• Ability to teach technology to clinical and non-clinical staff.
• Must also be able to develop and maintain ongoing relationships with vendor personnel.

Additional Job Details (if applicable)

Remote Type: Hybrid

Work Location: 40 Blossom Street

Scheduled Weekly Hours: 0

Employee Type: Per Diem

Work Shift: Day (United States of America)

Pay Range: $93,953.60 - $136,739.20/Annual

Grade: 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.