Director of Operations

Mass General Brigham; Boston (MA); Hybrid; USD 124,000 - 181,000; Full time

Job summary

Mass General Brigham is seeking a senior operations leader to oversee the daily functions of the hospital and departments, ensuring cost-effective, high-quality service delivery. The role collaborates with department heads to align operations with strategic goals and regulatory requirements.

The position emphasizes process improvement, budget management, and leadership of managers to foster a culture of excellence across Mass General Brigham’s clinical and support services.

Qualifications

• Experience in healthcare operations, 8–10+ years
• Experience in management or leadership 5–7 years
• Strong understanding of hospital operations and regulations
• Proven ability to lead teams and drive cost-effective improvements

Responsibilities

• Oversee day-to-day hospital and department operations to ensure efficiency
• Develop and implement operational strategies aligned with goals
• Identify and execute process improvements to reduce costs and improve outcomes
• Manage operational budget and monitor expenses
• Ensure compliance with regulatory requirements and safety standards
• Lead and mentor a team of managers and staff
• Negotiate contracts with vendors to ensure quality and cost efficiency
• Stay current on healthcare technologies and systems to improve performance
• Monitor KPIs and report insights to senior leadership

Skills

Operations leadership

Strategic planning

Data-driven decisions

Financial management

Communication & collaboration

Education

Bachelor's in Healthcare Administration or related field

Master's in related field preferred

Tools

Budgeting software

Hospital information systems

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for overseeing and optimizing the daily operational functions to ensure efficient, cost-effective, and high-quality service delivery.
This role involves strategic planning, operational leadership, and collaboration with department heads and division chiefs to align operations with the hospital's goals and regulatory requirements. This position plays a crucial role in driving continuous improvement initiatives and fostering a culture of excellence throughout the organization.
Does this position require Patient Care? No
Essential Functions-Oversee the day-to-day operations of the hospital and department, ensuring all departments function smoothly and efficiently.
Develop and implement operational strategies that align with the hospital's mission, goals, and long-term objectives.
Identify and execute process improvement initiatives to enhance operational efficiency, reduce costs, and improve patient care outcomes.
Develop and manage the operational budget, monitoring expenses, and ensuring financial performance aligns with targets.
Ensure hospital and department operations comply with all regulatory requirements and maintain a safe environment for patients, staff, and visitors.
Lead, mentor, and develop a team of managers and staff, promoting a culture of collaboration and continuous improvement.
Manage relationships with vendors and negotiate contracts to ensure high-quality service delivery and cost efficiency.
Stay updated on healthcare technologies and systems, implementing new tools to improve operational performance.
Monitor key performance indicators (KPIs) and operational metrics, providing regular reports and recommendations to senior leadership.

Qualifications

Education
Bachelor's Degree Healthcare Administration required or Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in healthcare operations or a related area 8-10+ years required and Experience in management or leadership 5-7 years required
Knowledge, Skills and Abilities
- In-depth understanding of hospital operations, healthcare regulations, and industry best practices.
- Proven ability to lead and inspire teams, drive change, and manage complex operations effectively, with excellent communication and interpersonal skills.
- Strong strategic planning skills with the ability to develop and execute long-term operational strategies.
- Expertise in analyzing operational data, identifying trends, and making data-driven decisions.
- Strong financial management skills, including budgeting, cost control, and financial analysis.
- Ability to think critically and solve complex operational challenges in a dynamic healthcare environment.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$124,342.40 - $180,897.60/Annual

Grade

9At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.