Manager Operations, Projects

Mass General Brigham; Boston (MA); Hybrid; USD 94,000 - 137,000; Full time

Job summary

Mass General Brigham is seeking a senior operations programs professional to lead the day-to-day logistics support for a hospital department. You will manage inventory, parts, shipping, and equipment storage, while guiding staff and coordinating with engineering teams to scope project needs.

The role requires 5–7 years in hospital operations and 2–3 years in management, with strong leadership, communication, and vendor-management skills.

Qualifications

• Bachelor's or Master's in related field; experience may substitute degree.
• 5-7 years hospital support/biomedical services operations experience; 2-3 years in management.

Responsibilities

• Manage the operations support team resources including inventory coordinators and dispatch staff.
• Oversee program management of parts, shipping, logistics, and equipment storage solutions.
• Ensure parts and supplies inventory is current to support maintenance and repair of medical equipment.
• Collaborate with engineers to scope and plan logistical needs for engineering projects.
• Identify improvement opportunities with vendors and hospitals; implement recommendations.
• Develop and monitor performance metrics; communicate standards to staff.
• Lead projects involving operational support systems; develop project plans and staffing.
• Align department, operations, logistics, and support plans with leadership budgets and resources.

Skills

People management

Project management

Communication skills

Interpersonal skills

Education

Bachelor's degree in related field

Master's degree in related field

Job description

Sep 25, 2026

$93,953 - $136,739/year

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:
Manage day-to-day logistical support operations and staff. Monitor departmental parts and repair budgets, making cost-effective decisions and recommendations through oversight and approvals. Oversee vendor contracts and service agreements. Work with department leadership and others to plan and execute operational strategies for shipping/receiving and staging logistics and improvements to our support services. Manage our departmental support space plan for optimizing needs. Mentor and develop operations support staff. Participate in and/or lead department and entity-based committees and teams. Leads projects, processes and staff for operations support of the department.

Does this position require Patient Care? No

Essential Functions

• Manage the operations support team resources, including inventory coordinators and dispatch support team members.
• Responsible for program management of parts, shipping, logistics, and equipment storage solutions.
• Work with technician team leaders to ensure that parts and supplies inventory is kept current to efficiently support the maintenance and repair needs of medical equipment.
• Work with engineers and engineering managers to scope and plan for the logistical needs of engineering projects.
• Work with vendors, hospitals, and other resources to identify areas for improvement. Assess and prioritize areas and evaluate and analyze options. Implement or make recommendations for improvements.
• Develop and monitor performance metrics for operational processes. Communicate standards and ensure adherence by staff.
• Serve as project manager for projects involving operational support systems, programs, and technologies. Develop project plans to outline, document, and direct project and staff.
• Work with department directors to plan department, operations, logistics, and support needs to support efficiency across the department. Develop budgets, inventory, and talent to support these needs.

Qualifications

Education Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Progressively more responsible experience in hospital support department of biomedical services or operations 5-7 years required and Experience as a manager overseeing technical or operational support staff 2-3 years required

• Knowledge, Skills and Abilities - People management skills, including motivation, monitoring, and feedback, are needed in addition to routine staff management abilities in planning, development, and human resources administration.
• Must be able to work within a management team and share ideas and feedback openly.
• Good interpersonal and problem-solving skills.
• Strong project management skills.
• Good knowledge of the principles of organization and management.
• Good written and oral communication skills.
• General familiarity with healthcare operations and services.
• Ability to teach technology to clinical and non-clinical staff.
• Must also be able to develop and maintain ongoing relationships with vendor personnel.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

Scheduled Weekly Hours

0

Employee Type

Work Shift

Day (United States of America)

Pay Range

$93,953.60 - $136,739.20/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mass General Brigham is an integrated nonprofit academic health care system dedicated to advancing patient care, research, and education through collaboration and innovation.

399 Revolution Dr, Somerville, Massachusetts 02145, US 800 Boylston St, Boston, Massachusetts 02199, US

Company Mass General Brigham