Operations Specialist

Maple Global Solutions; Newark (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Tuition reimbursement

Mentorship programs

Industry conferences & workshops

Job summary

Maple Global Solutions in Newark, NJ seeks an Operations Specialist for a full-time role focused on managing and optimizing IT services and digital transformation processes to ensure seamless operations. You will oversee day-to-day operations, coordinate with departments, monitor performance metrics, implement process improvements, and maintain operational documentation.

The role requires a bachelor's degree in Business Admin or Operations Management and 3–5 years of relevant experience; strong

Qualifications

• Bachelor’s degree in Business Administration or Operations Management or related field.
• 3–5 years of experience in operations management or similar role.
• Strong analytical and problem-solving skills.
• Proficient in using operational software and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee day-to-day operations to ensure seamless service delivery.
• Monitor and optimize system performance to enhance efficiency and reliability.
• Coordinate with cross-functional teams to streamline processes and improve workflow.
• Implement and maintain operational policies and procedures to ensure compliance and best practices.
• Analyze operational data to identify trends, patterns, and areas for improvement.
• Provide operational support and troubleshooting to resolve issues promptly.
• Develop and maintain comprehensive operational documentation for reference and training purposes.

Skills

Analytical skills

Problem solving

Communication

Teamwork

Independent work

Education

Bachelor’s degree in Business Administration or Operations Management

Job description

Maple Global Solutions is seeking an Operations Specialist for its FULL_TIME position in Newark, NJ. The role involves managing and optimizing IT services and digital transformation processes to ensure seamless operations.

In this role, you will oversee daily operations, coordinate with various departments, and implement process improvements. You'll also monitor performance metrics, resolve operational issues, and ensure compliance with company policies.

You will work in a collaborative environment with the operations team in Newark, NJ. The workplace is dynamic, requiring adaptability and a proactive approach to problem-solving.

The salary for this role is negotiable, reflecting the company's commitment to competitive compensation.

• In addition to the base salary, employees are eligible for comprehensive health insurance plans that cover a wide range of medical services, including doctor visits, hospital stays, and prescription medications.
• The company also offers retirement plans, such as a 401(k) with a generous employer match, to help employees save for their future.
• Furthermore, professional development opportunities are available, including tuition reimbursement for courses related to the employee's field, mentorship programs, and access to industry conferences and workshops.
• These benefits are designed to support employees' overall well-being and career growth.

To be successful in this role, you should have a bachelor's degree in Business Administration, Operations Management, or a related field. Experience in operations management or a similar role is required, along with strong analytical and problem-solving skills.

• Oversee and manage day-to-day operations to ensure seamless service delivery.
• Monitor and optimize system performance to enhance efficiency and reliability.
• Coordinate with cross-functional teams to streamline processes and improve workflow. Implement and maintain operational policies and procedures to ensure compliance and best practices.
• Analyze operational data to identify trends, patterns, and areas for improvement.
• Provide operational support and troubleshooting to resolve issues promptly.
• Develop and maintain comprehensive operational documentation for reference and training purposes.

• Bachelor's degree in Operations Management, Business Administration, or a related field.
• 3-5 years of experience in operations management or a similar role.
• Strong understanding of operational processes and best practices.
• Excellent problem-solving and analytical skills.
• Proficient in using operational software and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Applications can be submitted by November 22, 2026.

The company values diversity and is committed to creating an inclusive environment for all employees.