Operations Specialist - IT & Process Optimization

Maple Global Solutions; Newark (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Tuition reimbursement

Mentorship programs

Industry conferences & workshops

Job summary

Maple Global Solutions in Newark, NJ seeks an Operations Specialist for a full-time role focused on managing and optimizing IT services and digital transformation processes to ensure seamless operations. You will oversee day-to-day operations, coordinate with departments, monitor performance metrics, implement process improvements, and maintain operational documentation.

The role requires a bachelor's degree in Business Admin or Operations Management and 3–5 years of relevant experience; strong

Qualifications

• Bachelor’s degree in Business Administration or Operations Management or related field.
• 3–5 years of experience in operations management or similar role.
• Strong analytical and problem-solving skills.
• Proficient in using operational software and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee day-to-day operations to ensure seamless service delivery.
• Monitor and optimize system performance to enhance efficiency and reliability.
• Coordinate with cross-functional teams to streamline processes and improve workflow.
• Implement and maintain operational policies and procedures to ensure compliance and best practices.
• Analyze operational data to identify trends, patterns, and areas for improvement.
• Provide operational support and troubleshooting to resolve issues promptly.
• Develop and maintain comprehensive operational documentation for reference and training purposes.

Skills

Analytical skills

Problem solving

Communication

Teamwork

Independent work

Education

Bachelor’s degree in Business Administration or Operations Management

Job description

Maple Global Solutions in Newark, NJ seeks an Operations Specialist for a full-time role focused on managing and optimizing IT services and digital transformation processes to ensure seamless operations. You will oversee day-to-day operations, coordinate with departments, monitor performance metrics, implement process improvements, and maintain operational documentation.

The role requires a bachelor's degree in Business Admin or Operations Management and 3–5 years of relevant experience; strong