Operations Specialist

United Bank of Union 58 555; California (MO); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Paid leave (sick, vacation, personal)

Paid holidays

Health insurance

Vision insurance

Dental insurance

Life insurance

Education assistance program

401K retirement plan

Opportunities for advancement

Job summary

A community bank in California is seeking an Operations Specialist to provide excellent customer service as the first point of contact. Responsibilities include account maintenance, bookkeeping, and managing disputes. The ideal candidate should possess strong customer service and communication skills, with a preference for banking experience. This role offers a competitive salary and benefits such as paid leave and retirement plans within a supportive team environment.

Qualifications

• Banking experience preferred.
• Excellent phone skills.
• Ability to work with customers through various channels.

Responsibilities

• Provide first line of contact for customers.
• Conduct basic account maintenance and bookkeeping duties.
• Monitor activity on controlled accounts and resolve disputes.
• Monitor activity on controlled accounts and resolve disputes.
• Process customer ACHs, payroll, vendor payments and wire transfers.

Skills

Customer service skills

Attention to detail

Communication skills

Reliability

Tools

Core banking software

Job description

## DescriptionUnited Bank of Union is currently seeking highly motivated, customer service oriented individuals who love our community and want to be part of a growing and successful team. The Operations Specialist provides the first line of contact and trusted consultant to our customers. This position will work directly with customers through telephone and electronic delivery channels while providing excellent customer service. Responsibilities include basic account maintenance and bookkeeping duties; review of deposit and loan documents and all file maintenance to ensure accurate up-to-date account information; monitor activity on controlled accounts; resolve debit card disputes and losses; and prepare/maintain deposit and loan reports; electronic banking support along with processing of customer ACH's Payroll and Vendor Payments and Wire distribution.Ideal candidate will have excellent customer service and phone skills, be detail oriented; reliable; and have excellent communication skills. Banking experience is preferred. UBU provides a competitive salary and benefits package that includes paid leave (sick, vacation, personal) paid holidays, health, vision, dental, life insurance; education assistance program, excellent 401K retirement plan; opportunities to advance within the bank and a great team environment. FDIC Member## QualificationsUnited Bank of Union is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.