Operations Support Specialist

Minnesota Bankers Association; Richfield (MN); Hybrid; USD 34,178 - 41,024; Full time

Benefits offered by this job

Medical, Dental, and Vision

HSA with company contribution

401(k) plan with company contribution

12 Paid holidays

Job summary

United Bankers’ Bank in Richfield, MN, is seeking an Operations Support Specialist to manage online banking support and troubleshoot client issues. You will be responsible for data entry, process reconciliations, and assisting with customer inquiries. The ideal candidate has a solid background in bank operations and a degree in a related field. Benefits include medical, dental, vision, and a 401(k) plan. The position involves on-site work with possible remote options after training.

Qualifications

• 3 years of bank operations/reconciliation experience with a solid background in payment operations.
• Excellent customer service experience with a minimum of 3 years working with customer relations.
• Experience with imaging systems and printing IRD's.

Responsibilities

• Manage data entry and process reconciliations for banking operations.
• Provide troubleshooting support for clients using online banking systems.
• Assist customers with inquiries and product utilization.

Skills

Customer service experience

Data entry and reconciliation

Problem-solving

Knowledge of ACH and banking operations

Education

Associate’s degree in Finance, Business Administration or related field

AAP & NCP certification preferred

Tools

MS Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Job Description

Are you an operations expert with a knack for detail and commitment to service? United Bankers’ Bank is looking for an Operations Support Specialist to support our online banking systems and image exchange networks. In this role, you will manage data entry, process reconciliations, and provide essential troubleshooting for our clients. If you have a background in bank operations and enjoy solving problems in a collaborative environment, we invite you to apply.

Individual will need to be available to work the following shifts on a rotating basis: 6:00 a.m. – 2:30 p.m. and 8:30 a.m. – 5:00 p.m. Position is on-site at our Richfield office. Work from home opportunities may be available on a rotating basis after initial training period.

Essential Responsibilities

• Perform UNET.web/UNETexchange processing, research, reconciliation (ACH/LDRIN/Check Adjustments/Cash Letters) and prepare entries to DDA accounts as needed.
• Upload and verify file transfers to and from various sources.
• Assist customers with product utilization.
• Answer incoming calls and/or requests. Troubleshoot, solve problems and provide resolutions to customers or other team members within the contracted scope of support for each client.
• Handle respondent institution DDA account inquiries. Investigate questions regarding account postings & procedures.
• Assist with fingerprint & security administration.
• Provide support to staff and members on special projects.

Benefits

• Medical, Dental, and Vision
• HSA with a generous company contribution
• Medical and Dependent Care Flexible Spending Accounts
• 401(k) plan with a 3% company contribution, plus up to an additional 1% match - Roth option available
• 12 Paid holidays

Pay Range

• $24.81 - $29.78 hourly; depending on education, qualifications, experience
• Annual bonus target: 5% of annual pay dependent on company and personal performance

Education & Experience

• AAP & NCP certification preferred
• Associate’s degree in Finance, Business Administration or related field or equivalent experience
• 3 years of bank operations/reconciliation experience with a solid background in payment operations, returned and proof items
• Excellent customer service experience with a minimum of 3 years working with customer relations
• Experience with imaging systems and printing IRD’s
• MS office (Outlook, Word, Excel, PowerPoint, Access) and other Windows software applications

About Us

Headquartered in Richfield, MN and chartered in 1975, United Bankers’ Bank (UBB) is the nation’s first bankers’ bank. Today, UBB has over $1 billion in assets and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our “First for Your Success” motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.

United Bankers’ Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.

How to Apply

To learn more about our superior benefits package and apply for this position, please visit our Careers page at https://www.ubb.com/about-us/careers.

Job number: H-8143; Date Added: 5/7/26