Operations / Scheduling Supervisor

SYNERGY HomeCare Franchising, LLC; Broomall (PA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bonuses

On-call pay

Job summary

SYNERGY HomeCare of the Mainline is seeking a Full-Time Operations / Scheduling Supervisor in our Broomall office. This leadership role oversees caregiver scheduling, HR tasks, and office operations Monday through Friday to ensure smooth service delivery.

Responsibilities include coordinating interviews, on-boarding, payroll processes, and maintaining calendars while leading team meetings. On-call duties include 2 nights per week and 2 weekends per month with additional compensation.

Qualifications

• Staffing experience preferred but not required.
• Administrative writing skills.
• Verbal communication skills.
• Team-oriented mindset.
• Professional demeanor.

Responsibilities

• Schedule caregivers with clients and communicate to all parties.
• Document client and caregiver information in scheduling software.
• Respond to questions about schedules.
• Confirm and update caregiver availability and credentials.
• Lead applicant to employee interviews and onboarding.
• Perform full HR cycle tasks (phone screening, interviews, paperwork).
• Maintain calendars and lead office staff meetings.
• Support team by handling operations tasks.
• Answer inbound calls and greet walk-ins.
• Manage all operations of the business.
• Design and implement office policies and procedures.
• Provide management with reports and trend summaries.
• Distribute payroll and coach staff through challenges.
• Execute process improvement projects.
• Rotate On-Call – 2 nights/week and 2 weekends/month (on-call pay).

Skills

Staffing experience

Administrative writing

Verbal communication

Team oriented

Professionalism

Tools

Microsoft Office

Job description

SYNERGY HomeCare of the Mainline is hiring for a Full-Time Operations / Scheduling Supervisor at our Broomall Office Monday-Friday.

This is a leadership position for someone who is looking to advance in their career.

Salary: 45,000 – 55,000 (Includes extra On-Call Pay) + Bonuses

Duties and Responsibilities

• Schedule caregivers with clients and communicate to all parties
• Client and caregiver documentation in scheduling software
• Respond to questions regarding client and caregiver schedules
• Confirm and update caregiver availability, credentials, and care notes
• Lead Applicant to Employee 2nd interview & on-boarding process
• Full HR cycle duties (phone screening, interviewing, coordinating paperwork, etc.)
• Maintain calendars, schedule appointments, and lead office staff meetings.
• Support team by managing and completing operations tasks
• Handling all inbound calls, greeting walk-ins, applicants, etc.
• All duties having to do with the operations of the business
• Design and implement office policies by establishing standards, procedures, and making necessary adjustments.
• Keep management informed by reviewing and analyzing special reports, summarizing information and trends.
• Distributes payroll & coach employees through their challenges
• Process improvement projects
• Rotate On-Call – 2 nights per week, and 2 weekends per month. Extra compensation for on-call pay.

Qualifications

• Staffing experience preferred but not required
• Administrative writing skills
• Microsoft office skills
• Professionalism
• Verbal communication
• Team orientated

Requirements

• Computer and tech savvy
• The ability to multitask
• The ability to manage employee challenges and not getting flustered