Scheduling Coordinator

Carlisle; Carlisle (Cumberland County); On-site; USD 43,680 - 52,000; Full time

Benefits offered by this job

Starting wage $21/hr

Bonus potential up to $3,250/yr

Vacation & holidays

Medical, Dental, Vision, Pet insurance

Retirement Savings Plan

On-call pay

Advancement opportunities

Job summary

Senior Helpers is seeking a full-time Scheduling Coordinator based in our Camp Hill office. You will select, schedule, and coordinate caregivers based on assessment and care plan information, with regular hours Monday–Friday 8am–4pm.

Responsibilities include maintaining the schedule, tracking callouts, and coordinating with the Care Manager to meet client needs. Competitive wage and benefits are offered.|

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Strong communication and client interaction skills.
• Ability to multi-task and work independently.
• Experience using multi-line phones in a fast-paced environment.
• Excellent problem-solving abilities when scheduling conflicts arise.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plan information.
• Maintain scheduling with the next business day/weekend readiness.
• Track and record assignment refusals, callouts, late arrivals, and early departures.
• Communicate with the Care Manager regarding caregiver needs based on client load.
• Audit timecards to ensure hours match scheduled hours.
• Handle on-call duty after hours rotating weekdays and weekends.
• Other duties as assigned by the Care Manager.

Skills

Staffing experience

Customer service

Healthcare staffing

Communication skills

Multi-tasking

Phone skills

Problem solving

Job description

Senior Helpers is the nation's premier provider of in-home senior care. Join the national in-home care company recognized as a Great Place to Work® 7 years in a row!

We are actively looking for a full-time Scheduling Coordinator, based in our Camp Hill office

Primary Responsibilities

• Under direct supervision of the Care Manager, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “callouts” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, callouts, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits timecards on a regular basis to ensure hours match scheduled hours
• Handle on-call duty (covering scheduling after hours rotating weekdays and weekends) on a regular basis and as directed by the Care Manager
• Other duties as assigned by Care Manager

Qualifications

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement; schedule conflicts are bound to arise that will require creative solutions

Benefits

• $21/hr. starting wage
• Bi-weekly performance-based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Vision, AFLAC, & Pet Insurance Plans after 30 days
• Retirement Savings Plan
• On-Call Pay
• Opportunities for advancement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.