Operations Scheduler: Service Calls & Installations

Sitech-Northeast-Construction-Technology; Londonderry (NH); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

8 company-paid holidays

Medical, Dental, Vision insurance

Disability & Life Insurance

Competitive Retirement Plan

Tuition Reimbursement

Referral Program

Discount programs

Employee Referral Program

Job summary

SITECH Northeast, based in Londonderry, NH, seeks an Operations Scheduler to coordinate service calls and installations across ME, NH, VT, RI, MA and Upstate NY. The role drives technician utilization, minimizes delays, and enhances customer satisfaction in a fast-paced environment.

The position totals a 7:00am–5:00pm workday, Monday through Friday, with a 1-hour lunch. Salary ranges from $26.50 to $31.50 per hour, commensurate with experience.

Qualifications

• High school diploma or GED; college preferred.
• Proficient with Word, Excel and related software.
• Strong written and verbal communication skills.
• Detail oriented with high accuracy.
• Basic math skills.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Able to work in a dynamic, fast-paced service environment.

Responsibilities

• Manage the schedule board and assign technicians to service calls and installations.
• Balance labor across service and installation work by territory needs.
• Monitor scheduling conflicts to maintain short lead times.
• Serve as primary contact for technicians regarding scheduling.
• Coordinate scheduling with customers and internal stakeholders.
• Gather scheduling information from customers and move work forward.
• Maintain response and scheduling timelines.
• Handle calls related to scheduling.
• Process credit card payments when applicable.
• Provide cross-coverage for Process Coordinator during vacations or peak periods.

Skills

Scheduling software

Excel proficiency

Communication skills

Detail oriented

Education

High school diploma or GED

Tools

Word

Excel

Job description

SITECH Northeast, based in Londonderry, NH, seeks an Operations Scheduler to coordinate service calls and installations across ME, NH, VT, RI, MA and Upstate NY. The role drives technician utilization, minimizes delays, and enhances customer satisfaction in a fast-paced environment.

The position totals a 7:00am–5:00pm workday, Monday through Friday, with a 1-hour lunch. Salary ranges from $26.50 to $31.50 per hour, commensurate with experience.