Operations Scheduler – SITECH Northeast

Sitech-Northeast-Construction-Technology; Londonderry (NH); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

8 company-paid holidays

Medical, Dental, Vision insurance

Disability & Life Insurance

Competitive Retirement Plan

Tuition Reimbursement

Referral Program

Discount programs

Employee Referral Program

Job summary

SITECH Northeast, based in Londonderry, NH, seeks an Operations Scheduler to coordinate service calls and installations across ME, NH, VT, RI, MA and Upstate NY. The role drives technician utilization, minimizes delays, and enhances customer satisfaction in a fast-paced environment.

The position totals a 7:00am–5:00pm workday, Monday through Friday, with a 1-hour lunch. Salary ranges from $26.50 to $31.50 per hour, commensurate with experience.

Qualifications

• High school diploma or GED; college preferred.
• Proficient with Word, Excel and related software.
• Strong written and verbal communication skills.
• Detail oriented with high accuracy.
• Basic math skills.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Able to work in a dynamic, fast-paced service environment.

Responsibilities

• Manage the schedule board and assign technicians to service calls and installations.
• Balance labor across service and installation work by territory needs.
• Monitor scheduling conflicts to maintain short lead times.
• Serve as primary contact for technicians regarding scheduling.
• Coordinate scheduling with customers and internal stakeholders.
• Gather scheduling information from customers and move work forward.
• Maintain response and scheduling timelines.
• Handle calls related to scheduling.
• Process credit card payments when applicable.
• Provide cross-coverage for Process Coordinator during vacations or peak periods.

Skills

Scheduling software

Excel proficiency

Communication skills

Detail oriented

Education

High school diploma or GED

Tools

Word

Excel

Job description

SITECH Northeast, a sister company of Milton CAT, is seeking a highly organized and customer-focused Operations Scheduler to join our growing team. This role is critical to ensure the smooth coordination of service calls and installations across our territory, which includes ME, NH, VT, RI, MA, and Upstate NY.This position plays a key role in optimizing technician utilization, minimizing service delays, and enhancing customer satisfaction. If you're detail-oriented, thrive in a fast-paced environment, and enjoy balancing logistics with customer service, we want to hear from you.

Location: This position is based on-site at our Londonderry, NH location.

Hours: Monday - Friday 7:00am - 5:00pm with 1-Hour Lunch

Pay Range: $26.50-$31.50 per hour depending on experience

Benefits Include

• Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employee and family
• Disability & Life Insurance packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1+ year of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

• Manage the schedule board and assign technicians to service calls and installations.
• Balance labor across service and installation work based on territory needs.
• Monitor and resolve scheduling conflicts to maintain short lead times.
• Serve as the primary contact for technicians regarding scheduling and timing during working hours.
• Ensure all service calls and schedulable installations are booked promptly while coordinating scheduling expectations with customers and internal stakeholders.
• Communicate with customers to gather required scheduling information, make timely scheduling attempts, and keep work moving forward even when all details are not yet available.
• Maintain established response and scheduling timelines to ensure service requests and installations are addressed promptly.
• Handle the majority of customer and internal calls related to scheduling.
• Process credit card payments when applicable.
• Provide cross-coverage for Process Coordinator role during vacations or peak workload periods.

Qualifications

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast-paced service environment.

Milton CAT / SITECH is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT / SITECH is a Drug-Free workplace.