Operations Scheduler: Service & Installations Lead

Milton CAT; Londonderry (NH); On-site; USD 75,933,000 - 90,260,000; Full time

Benefits offered by this job

PTO + 8 holidays

Medical/Dental/Vision insurance

Disability & Life Insurance

Retirement plan

Tuition reimbursement

Supplemental offerings

Employee referral program

Job summary

Milton CAT / SITECH Northeast in Londonderry, NH is seeking an Operations Scheduler to coordinate service calls and installations across ME, NH, VT, RI, MA and Upstate NY. You will balance technician utilization, minimize delays and enhance customer satisfaction.

This full-time on-site role offers a Monday–Friday schedule (7:00am–5:00pm) with a 1-hour lunch and a pay range of $26.50–$31.50 per hour, dependent on experience.

Qualifications

• High school diploma or GED required; college or trade school preferred.
• Proficient with Word, Excel, and related software.
• Strong written and verbal communication skills.
• Basic math skills and attention to detail.
• Ability to work with minimal supervision in a dynamic, fast-paced environment.

Responsibilities

• Manage the schedule board and assign technicians to service calls and installations.
• Balance labor across service and installation work based on territory needs.
• Monitor and resolve scheduling conflicts to maintain short lead times.
• Serve as the primary contact for technicians regarding scheduling and timing during working hours.
• Ensure all service calls and schedulable installations are booked promptly while coordinating scheduling expectations with customers and internal stakeholders.
• Communicate with customers to gather required scheduling information and maintain momentum.
• Maintain established response and scheduling timelines for service requests and installations.
• Handle customer and internal calls related to scheduling.
• Process credit card payments when applicable.
• Provide cross-coverage for Process Coordinator during vacations or peak workload periods.

Skills

Computer skills

Communication skills

Problem solving

Attention to detail

Independent worker

Organizational skills

Time management

Education

High school diploma or GED

College or trade school preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Milton CAT / SITECH Northeast in Londonderry, NH is seeking an Operations Scheduler to coordinate service calls and installations across ME, NH, VT, RI, MA and Upstate NY. You will balance technician utilization, minimize delays and enhance customer satisfaction.

This full-time on-site role offers a Monday–Friday schedule (7:00am–5:00pm) with a 1-hour lunch and a pay range of $26.50–$31.50 per hour, dependent on experience.