Operations Scheduler - SITECH Northeast

Milton CAT; Londonderry (NH); On-site; USD 75,933,000 - 90,260,000; Full time

Benefits offered by this job

PTO + 8 holidays

Medical/Dental/Vision insurance

Disability & Life Insurance

Retirement plan

Tuition reimbursement

Supplemental offerings

Employee referral program

Job summary

Milton CAT / SITECH Northeast in Londonderry, NH is seeking an Operations Scheduler to coordinate service calls and installations across ME, NH, VT, RI, MA and Upstate NY. You will balance technician utilization, minimize delays and enhance customer satisfaction.

This full-time on-site role offers a Monday–Friday schedule (7:00am–5:00pm) with a 1-hour lunch and a pay range of $26.50–$31.50 per hour, dependent on experience.

Qualifications

• High school diploma or GED required; college or trade school preferred.
• Proficient with Word, Excel, and related software.
• Strong written and verbal communication skills.
• Basic math skills and attention to detail.
• Ability to work with minimal supervision in a dynamic, fast-paced environment.

Responsibilities

• Manage the schedule board and assign technicians to service calls and installations.
• Balance labor across service and installation work based on territory needs.
• Monitor and resolve scheduling conflicts to maintain short lead times.
• Serve as the primary contact for technicians regarding scheduling and timing during working hours.
• Ensure all service calls and schedulable installations are booked promptly while coordinating scheduling expectations with customers and internal stakeholders.
• Communicate with customers to gather required scheduling information and maintain momentum.
• Maintain established response and scheduling timelines for service requests and installations.
• Handle customer and internal calls related to scheduling.
• Process credit card payments when applicable.
• Provide cross-coverage for Process Coordinator during vacations or peak workload periods.

Skills

Computer skills

Communication skills

Problem solving

Attention to detail

Independent worker

Organizational skills

Time management

Education

High school diploma or GED

College or trade school preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

SITECH Northeast, a sister company of Milton CAT, is seeking a highly organized and customer-focused Operations Scheduler to join our growing team. This role is critical to ensure the smooth coordination of service calls and installations across our territory, which includes ME, NH, VT, RI, MA, and Upstate NY. This position plays a key role in optimizing technician utilization, minimizing service delays, and enhancing customer satisfaction. If you're detail-oriented, thrive in a fast-paced environment, and enjoy balancing logistics with customer service, we want to hear from you.

Location: This position is based on-site at our Londonderry, NH location.

Hours: Monday - Friday 7:00am - 5:00pm with 1-Hour Lunch

Pay Range: $26.50-$31.50 per hour depending on experience

Full-Time (FT)

Benefits Include

• Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employee and family
• Disability & Life Insurance packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1+ year of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

• Manage the schedule board and assign technicians to service calls and installations.
• Balance labor across service and installation work based on territory needs.
• Monitor and resolve scheduling conflicts to maintain short lead times.
• Serve as the primary contact for technicians regarding scheduling and timing during working hours.
• Ensure all service calls and schedulable installations are booked promptly while coordinating scheduling expectations with customers and internal stakeholders.
• Communicate with customers to gather required scheduling information, make timely scheduling attempts, and keep work moving forward even when all details are not yet available.
• Maintain established response and scheduling timelines to ensure service requests and installations are addressed promptly.
• Handle the majority of customer and internal calls related to scheduling.
• Process credit card payments when applicable.
• Provide cross-coverage for Process Coordinator role during vacations or peak workload periods.

Qualifications

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast-paced service environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Milton CAT / SITECH is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT / SITECH is a Drug-Free workplace.