Operations Project & Performance Analyst

My Florida CFO; Tallahassee (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Florida Department of Revenue’s Child Support Program is seeking an OPS Project and Performance Analyst. This role supports the Case and Order Establishment process with data-driven decision making, coordinating cross-functional initiatives, and driving operational improvements.

The position requires strong analytical, organizational, and communication skills, plus experience in process projects, reporting, and stakeholder collaboration to support strategic objectives.

Qualifications

• Experience with MS Office Suite (Excel, PowerPoint and Word) required.
• Experience facilitating meetings and coordinating projects with deadlines.
• Experience writing and revising documents.
• Experience communicating with customers to resolve issues.

Responsibilities

• Participating in process projects and other initiatives, ensuring comprehensive and accurate performance and data analysis, and data-based decision making.
• Collaborating with others to improve information sharing and streamline coordination across multiple processes related to the genetic testing process.
• Maintaining open communication and building positive working relationships to solve problems and make decisions.
• Compiling and analyzing data, determining effectiveness and recommending next appropriate action.
• Conduct monitoring activities, reviewing operational transactions and performance information, and writing reports.

Skills

Meeting facilitation

Customer communication

Documentation writing

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

MS Office Suite

Job description

Florida Department of Revenue’s Child Support Program is seeking an OPS Project and Performance Analyst. This role supports the Case and Order Establishment process with data-driven decision making, coordinating cross-functional initiatives, and driving operational improvements.

The position requires strong analytical, organizational, and communication skills, plus experience in process projects, reporting, and stakeholder collaboration to support strategic objectives.