Operations Program & Training Lead

Texas Capital; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Wellness program

401K match

Paid time off

Job summary

Texas Capital Bank seeks an experienced operations leader to oversee banking operations, including commercial lending, onboarding, and risk controls. The role centers on guiding teams, improving processes, and ensuring regulatory and quality standards are met across multiple business lines.

You will collaborate with relationship managers, product teams, and technology partners to drive efficiency, reduce cycle times, and enhance client experience.

Qualifications

• Bachelor's degree in business, finance, or related field preferred.
• Typically 6–9 years of banking or financial services operations experience.
• Experience managing complex operations processes and escalations.

Responsibilities

• Provide guidance and mentorship to employees across operations.
• Assist leadership with training, onboarding, and quality management.
• Support workforce coordination and coverage planning.
• Promote operational discipline and continuous improvement culture.
• Manage complex operational processes and servicing activities.
• Review escalated transactions and ensure SLAs and regulatory requirements.
• Lead process improvement initiatives across workflow automation and STP.

Skills

Banking operations

Leadership

Stakeholder mgmt

Process improvement

Education

Bachelor's degree in Business

Equivalent operational banking experience

Tools

Alloscape

ACBS

ServiceNow

Salesforce

Nintex

Archer

Verafin

Microsoft Suite

PowerBI

Job description

Texas Capital Bank seeks an experienced operations leader to oversee banking operations, including commercial lending, onboarding, and risk controls. The role centers on guiding teams, improving processes, and ensuring regulatory and quality standards are met across multiple business lines.

You will collaborate with relationship managers, product teams, and technology partners to drive efficiency, reduce cycle times, and enhance client experience.