Operations Program Associate

Texas Capital; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Wellness program

401K match

Paid time off

Job summary

Texas Capital Bank seeks an experienced operations leader to oversee banking operations, including commercial lending, onboarding, and risk controls. The role centers on guiding teams, improving processes, and ensuring regulatory and quality standards are met across multiple business lines.

You will collaborate with relationship managers, product teams, and technology partners to drive efficiency, reduce cycle times, and enhance client experience.

Qualifications

• Bachelor's degree in business, finance, or related field preferred.
• Typically 6–9 years of banking or financial services operations experience.
• Experience managing complex operations processes and escalations.

Responsibilities

• Provide guidance and mentorship to employees across operations.
• Assist leadership with training, onboarding, and quality management.
• Support workforce coordination and coverage planning.
• Promote operational discipline and continuous improvement culture.
• Manage complex operational processes and servicing activities.
• Review escalated transactions and ensure SLAs and regulatory requirements.
• Lead process improvement initiatives across workflow automation and STP.

Skills

Banking operations

Leadership

Stakeholder mgmt

Process improvement

Education

Bachelor's degree in Business

Equivalent operational banking experience

Tools

Alloscape

ACBS

ServiceNow

Salesforce

Nintex

Archer

Verafin

Microsoft Suite

PowerBI

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Texas Capital is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, San Antonio, Chicago, Los Angeles and New York. For more information about joining our team, please visit us at www.texascapital.com.

Key Responsibilities

Team Development & Training Delivery

• Provide guidance and mentorship to employees across operations.
• Assist leadership with training, onboarding, and quality management activities.
• Support workforce coordination and operational coverage planning.
• Promote operational discipline, accountability, and continuous improvement culture.

Operational Oversight & Execution

• Manage and oversee complex operational processes and servicing activities.
• Review escalated transactions, exceptions, and operational issues.
• Ensure operational activities meet established SLAs, quality standards, and regulatory requirements.
• Monitor aging items, unresolved exceptions, and operational bottlenecks.
• Support critical processing activities during high-volume or high-risk periods.

Process Improvement & Transformation

• Lead or support process improvement initiatives with focus on:
  • Cycle time reduction
  • Operational efficiency
  • Capacity optimization
  • Reduction of manual activities
  • Client experience enhancement
• Participate in process mapping and future-state design workshops.
• Assist with implementation of:
  • Workflow automation
  • AI-assisted operational capabilities
  • Straight-through processing (STP)
  • Operational modernization initiatives
• Support business readiness and change management activities.

Stakeholder & Client Support

• Serve as a key liaison between operations and business partners.
• Support relationship managers, sales, product teams, and client service teams.
• Participate in operational governance and working group meetings.
• Assist with escalated client servicing matters and operational inquiries.
• Coordinate across operations, technology, risk, and compliance teams during incidents or process changes.

Typical Functional Areas

• Commercial Lending Operations
• Deposit & Treasury Operations
• Client Onboarding & KYC
• Payment Operations
• Fraud & Financial Crimes Operations
• Wealth / Private Banking Operations
• Investment Banking Operations
• Digital Banking Operations
• Account Maintenance & Servicing
• Reconciliation & Settlements
• Loan Servicing & Documentation

Qualifications

Education

• Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
• Equivalent operational banking experience may substitute for degree requirements.

Experience

• Typically, 6-9 years of banking or financial services operations experience.
• Experience managing complex operations processes and escalations.
• Prior experience supporting operational risk, controls, and process improvement initiatives preferred.

Required Skills

• Strong understanding of banking operations and servicing processes.
• Operational risk and controls knowledge.
• Analytical and problem-solving capabilities.
• Process improvement and continuous improvement mindset.
• Strong organizational and prioritization skills
• Effective communication and stakeholder management skills
• Leadership and mentoring capabilities.

Preferred Technical Skills

• Experience with operational, workflow, and reporting platforms such as:
  • Alloscape
  • ACBS
  • ServiceNow
  • Salesforce
  • Nintex
  • Archer
  • Verafin
  • Microsoft Suite
  • PowerBI

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.