Operations Program Manager

Prime Response, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Vision Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Fidelity 401(k) Retirement Plan

Job summary

Prime Response, Inc. seeks a proactive Operations Program Manager to oversee a diverse portfolio of federal and commercial service contracts and support enterprise Operations initiatives.

This is a remote role with periodic travel to customer and contract locations, requiring strong leadership and end-to-end program ownership. The ideal candidate has 5+ years of progressive PM/OPs experience, demonstrated success managing multiple projects, and the ability to guide teams across locations.

Qualifications

• 5+ years of progressive project, operations, or program management experience with responsibility for people, customers, schedules, and outcomes.
• Experience managing multiple projects, locations, customers, or concurrent workstreams.
• Direct supervisory experience including coaching and staffing decisions.
• Experience in logistics, facilities support, mail operations, warehousing, transportation, or similar labor-intensive environments.
• Strong customer-facing communication and decision-making abilities.

Responsibilities

• Own day-to-day performance across an assigned portfolio of projects and contracts.
• Serve as primary operational contact for customers, partners, site leadership, employees, and internal stakeholders.
• Lead geographically dispersed teams with clear expectations and accountability.
• Monitor contract requirements, staffing, quality, training, safety, and commitments.
• Develop staffing plans, recruiting pipelines, onboarding, backfill, and succession coverage.

Skills

People leadership

Project management

Customer-facing communication

Risk management

Microsoft 365 (Outlook, Teams, Word, X

Education

Bachelor's degree in business, operations, logistics, management, public administration, or related field

Equivalent relevant experience

Tools

MS 365 (Outlook, Teams, Word, Excel, PowerPoint)

ERP / CRM / CAFM / reporting tools

Job description

At PRI we view our employees as our most valuable asset. We recognizethat the skill, dedication, and enthusiasm of our team is critical toour success. We seek to provide a professional, safe, and enjoyable workenvironment that supports job enthusiasm, positive relationships, andeffective teamwork. We also work to provide clear communication ofdirection and goals and to motivate our team to achieve these goals.Furthermore, we seek to inspire loyalty to our company by treating allof our employees with respect, recognition, and understanding. Wesupport a dedication to both work and family and desire that ouremployees find balance in a high commitment to both. PRI supports awork environment that is challenging and demanding. In return, weprovide a competitive compensation and benefits package as well asjob/skill training to empower career advancement. Example benefits forour full-time positions include accrued Paid Time Off (PTO), sick leave,paid Federal holidays, health insurance, dental, vision, accident deathand dismemberment insurance, life insurance, bereavement leave, and aFidelity 401K.

Job Description

This is a remote position.

Travel

Periodic travel to customer and contract locations

Location

Remote with the ability to be flexible based on business needs; must support a geographically dispersed portfolio

Position Summary

Prime Response, Inc. (PRI) is seeking a proactive, growth-oriented Operations Program Manager to lead a diverse portfolio of federal and commercial service contracts and support broader Operations initiatives.

This is an excellent opportunity for an accomplished Project Manager who is ready to take the next step into Program Management. The ideal candidate has successfully led people, customers, and multiple projects or workstreams and is ready for broader portfolio ownership and enterprise-level responsibility.

We are looking for someone who takes initiative, anticipates problems, operates effectively with limited direction, and brings recommended solutions when challenges arise. This is a hands-on leadership role requiring a balance of customer service, people leadership, contract execution, workforce management, and continuous improvement.

What You'll Do

Own day-to-day performance across an assigned portfolio of projects, contracts, and customer locations.

Serve as a primary operational point of contact for customers, partners, site leadership, employees, and internal stakeholders.

Lead geographically dispersed teams with clear expectations, accountability, coaching, and follow-through.

Monitor contract requirements, deliverables, staffing, quality, training, safety, access requirements, and customer commitments.

Identify risks and problems early, take appropriate action, and communicate the facts, impact, actions taken, and recommended path forward.

Develop staffing plans, recruiting pipelines, onboarding strategies, backfill plans, and succession coverage for assigned programs.

Partner with Recruiting and HR on candidate selection, onboarding, employee development, performance management, and workforce issues.

Build strong customer relationships through regular communication, site engagement, transparency, and responsive problem-solving.

Use metrics, trackers, dashboards, and recurring reviews to monitor performance and drive accountability.

Develop and improve SOPs, checklists, workflows, and management tools that improve consistency and reduce recurring problems.

Support new contract startups, transitions, stabilization efforts, and other cross-program Operations initiatives.

Collaborate with Contracts, Finance, HR, Recruiting, Security, Quality, and company leadership.

What We’re Looking For

Five or more years of progressive project, operations, or program management experience with responsibility for people, customers, schedules, and outcomes.

Demonstrated success managing multiple projects, locations, customers, or concurrent workstreams.

Direct supervisory experience, including coaching, performance management, staffing decisions, and resolution of workplace issues.

Experience in logistics, facilities support, mail operations, warehousing, transportation, administrative services, customer operations, or another labor-intensive service environment.

Strong customer-facing communication skills and the judgment to represent the company independently.

Ability to prioritize competing requirements, identify risk, make sound decisions, and drive work to completion with limited direction.

Demonstrated ability to diagnose problems, identify root causes, recommend practical solutions, and follow through on corrective actions.

Strong Microsoft 365 skills, particularly Outlook, Teams, Word, Excel, and PowerPoint.

Ability to periodically travel to support geographically dispersed operations.

U.S. work authorization and ability to meet customer-specific background, security, access, or suitability requirements.

Requirements

Preferred Qualifications

Experience supporting federal government contracts or subcontracts, particularly Department of Defense or civilian-agency operations.

Working knowledge of PWS/SOW requirements, deliverables, labor categories, Service Contract Act requirements, quality control, training compliance, or government access and badging.

Experience supporting contract startup, transition, stabilization, recompete, or recovery efforts.

Experience recruiting, onboarding, or developing staffing pipelines for operational positions.

Bachelor's degree in business, operations, logistics, management, public administration, or a related field. Equivalent relevant experience will be considered.

PMP, CAPM, Lean Six Sigma, change management, quality management, or comparable professional training or certification.

Experience with applicant tracking, project management, work-control, CAFM, ERP, CRM, or business-intelligence systems.

Active or recently active security clearance.

The Person Who Will Succeed in This Role

You may be a strong Project Manager today who is ready for a larger challenge. You are likely someone who:

Takes ownership instead of waiting for step-by-step direction.

Brings solutions, not just problems.

Builds trust with customers and employees while holding people accountable.

Can move comfortably between frontline operational details and broader business priorities.

Communicates clearly and concisely when leadership needs a decision or recommendation.

Sees recurring problems as opportunities to improve the underlying process.

Wants to grow beyond managing individual projects into broader program and Operations leadership.

Why Join PRI

At PRI, we believe exceptional programs are built by exceptional people.

This role offers the opportunity to move beyond managing a single project and develop into a broader Operations leader. You will have meaningful ownership of a diverse portfolio, exposure to company leadership, and opportunities to help improve how PRI manages and supports programs across the organization.

• Paid Time Off (PTO)
  
• Medical Insurance
  
• Vision Insurance
  
• Life Insurance
  
• Short-Term Disability Insurance
  
• Long-Term Disability Insurance
  
• Fidelity 401(k) Retirement Plan
  

PRI is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.