IT Support Services Program Manager (Contract Contingent)

ProSidian Consulting, LLC; Maryland; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Group Health Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Performance Incentives

Employee Referral Bonus Program

Job summary

ProSidian Consulting, LLC is seeking an IT Support Services Program Manager located in Aberdeen Proving Ground, MD, to lead a team for a federal agency program.

This individual will be responsible for managing contract operations, ensuring compliance, and providing expert guidance in technology support services. Candidates should possess strong leadership and project management skills, along with significant experience in IT and business analysis.

The position offers competitive compensation and comprehensive benefits, with an emphasis on teamwork, communication, and continuous improvement.

Qualifications

• 5+ years in management of enterprise projects or 8 years in similar projects.
• Experience as IT Support Services Program Manager preferred.
• Strong communication skills with senior-level personnel.

Responsibilities

• Manage overall contract support operations and multiple projects.
• Coordinate planning and execute the entire Technology Support lifecycle.
• Ensure compliance with federal rules and regulations.

Skills

Leadership

Communication

Project Management

Business Analysis

Teamwork

Education

Bachelor’s Degree in Management, Business Administration, Computer Science, Mathematics, Engineering or related discipline

Master’s Degree in related field

Tools

Microsoft Office Suite

Data analytic tools

Job description

• Full-time

Job Description

ProSidian seeks an IT Support Services Program Manager located in Aberdeen Proving Ground, MD (or surrounding area) to support an engagement for Consolidated Manpower for IT Services for CECOM/C4ISR on behalf of a Federal Government Agency. The ProSidian Engagement includes but is not limited to Information Technology Support Services for Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance (C4ISR) objectives related to on‑site professional support services for six (6) distinct Functional Areas (FA’s) of Facility Lobby Receptionist (FA 1), Electronic Security System, Software/Hardware (FA 2), Enhanced Automated Data Processing (ADP) Support Services Support (FA 3), 5BARS Service, Support And Wireless Non‑Secure Internet Protocol Router Network Connectivity (FA 4), Emergency IT Support Services, ADPE Equipment Maintenance & Repair (FA 5), and Information Technology Relocation And Rigger Support Services (FA 6).

Program Manager performs day‑to‑day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all contract support activities. Demonstrates written and oral communication skills. Establishes and alters contract management to direct effective contract support activities.

This position is related to non‑personal service to: provide competent leadership, and highly specialized support and technical guidance for the planning, development and execution of the entire Technology Support lifecycle. Serve as a technical expert for Business Analysis and Management Support Team related activities with specialized experience in current Business Analysis and Management Support benchmarks, practices and testing methods.

The Program Manager shall be responsible for the overall contract performance and shall not serve in any other capacity under this contract. Organizes, plans, directs, staffs, and coordinates the overall program effort; manages contract and subcontract activities as the authorized interface with the Contracting Officer (CO), Oversight Manager (OM), The Federal Government Agency management personnel, and customer agency representatives; ensures compliance with Federal rules and regulations. Shall have demonstrated communications skills with all levels of management. Establishes and alters (as necessary) management structure to effectively direct contract support activities.

Meets and confers with The Federal Government Agency management and technical personnel regarding the status of specific contractor activities and problems, issues, or conflicts requiring resolution. Responsible for assembling the task team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the task's milestones and final acceptance.

Must be familiar with the systems scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team. Shall be capable of negotiating and making binding decisions for the company. Shall have extensive experience and proven expertise in managing similar multi‑task contracts of this type and complexity. Shall have extensive experience supervising personnel. Shall have a thorough understanding and knowledge of the principles and methodologies associated with program management, contractor management, and financial management. Shall have experience and knowledge in subcontractor management, quality assurance metrics and techniques, and configuration management tools. Shall have extensive IT knowledge and experience, and proven expertise in developing and promoting innovation in software development projects and IT contracts.

Possesses the ability to assess and apply multiple organizational, and management improvement techniques in a government environment. Ensures all work products are complete, accurate and conform to The Federal Government Agency standard. Has the ability to create, assess performance measurements and maintains a comprehensive knowledge of the IT industry, business processes and procedures. Has extensive experience in project management and other disciplines as described in an actual TA proposal. Has the ability to conduct process mapping sessions and identify key control points to be tested.

Qualifications

A Bachelor’s Degree and or Master’s Degree in either Management, Business Administration, Computer Science, Mathematics, Engineering or related discipline with five years of experience in management of enterprise projects similar in scope or Bachelor’s Degree in a related discipline with eight years of experience in the management of similar projects or programs. Good understanding of Business Analysis and Management Support frameworks including Six Sigma, PMMP, and ITGC.

U.S. citizenship is required. Single Scope Background Investigation (SSBI) Clearance required, as minimum. Education: Bachelor’s degree in related business or technical field. One year of relevant professional experience may be substituted for each year of college education required (4). Project Management Institute (PMI) Project Management Professional (PMP) Certification. Experience: 10 or more years of related experience, including 5 years in a IT Support Services Program Manager role. Demonstrated leadership of multiple contracts of significant complexity and scope.

Must have proficiency in the most current Microsoft Office Suite (Word, Excel, and Power Point) software versions. Must have strong communication skills, both oral and written. Must have experience dealing with senior level internal and/or client personnel.

• IT Support Services Program Manager shall have the ability to provide guidance and direction for multiple enterprise programs in implementing business process development, business re‑engineering, and strategic business projects.
• IT Support Services Program Manager shall have the capability to manage programs of high complexity and to direct the completion of multiple projects within estimated timeframes and resource constraints.
• Versatile team leader and team player with good communication, program/project management, Business Analysis and Management Support process/procedure, documentation and interpersonal skills.
• Ability to identify best practices, effect re‑engineering, change management, business management techniques, continuous process improvement, root cause analysis, IT‑planning, develop/recommend IT performance-based metrics, and organizational development activity.
• Possesses the ability to assess and apply multiple organizational, and management improvement techniques in a government environment. Ensures all work products are complete, accurate and conform to Federal Government Agency standard.

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision‑making process while mindful of other stakeholders and long‑term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment – to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness – to constantly learn, share, and grow and to view the world as their classroom

BENEFITS AND HIGHLIGHTS

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com) and Dental Plan (Ameritas - www.ameritas.com).
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before‑tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis. A wide range of investment options are available with a personal financial planner available to assist you. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.
• Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent‑teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
• Pre‑Tax Payment Programs: Pre‑Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
• Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: Pending

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.