Site Lead – Events Processing Clerk

Prime Response, Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

AD&D

Disability insurance

Life insurance

401K

Job summary

Prime Response, Inc. seeks a Site Lead – Events Processing Clerk to oversee violations processing and customer service at the Verra Mobility Philadelphia office. The role combines onsite leadership with production work and cross-trained backup support for print/mail functions.

The position requires strong organizational skills, team leadership, and a focus on accuracy, speed, and customer satisfaction in a fast-paced environment.

Qualifications

• Experience leading or acting as a team lead in processing, production, or customer service.
• Strong organizational skills and ability to prioritize workloads.
• Proven ability to train, coach, and support staff.
• Excellent written and verbal communication.
• Experience with data entry and records management.

Responsibilities

• Lead daily workflow planning by reviewing volumes and setting priorities.
• Act as onsite escalation point for routine operational issues.
• Monitor productivity and quality to meet service levels.
• Provide coaching and feedback to staff.
• Maintain production metrics and end-of-day reporting.
• Handle inbound calls and walk-in inquiries with high service standards.
• Reconcile payments and data across multiple systems.
• Support onboarding and cross-training activities.

Skills

Team leadership

Operations management

Coaching

Customer service

Data entry

Communication

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

Outlook

Job description

Philadelphia, United States | Posted on 09/22/2026

At PRI we view our employees as our most valuable asset. We recognizethat the skill, dedication, and enthusiasm of our team is critical toour success. We seek to provide a professional, safe, and enjoyable workenvironment that supports job enthusiasm, positive relationships, andeffective teamwork. We also work to provide clear communication ofdirection and goals and to motivate our team to achieve these goals.Furthermore, we seek to inspire loyalty to our company by treating allof our employees with respect, recognition, and understanding. Wesupport a dedication to both work and family and desire that ouremployees find balance in a high commitment to both. PRI supports awork environment that is challenging and demanding. In return, weprovide a competitive compensation and benefits package as well asjob/skill training to empower career advancement. Example benefits forour full-time positions include accrued Paid Time Off (PTO), sick leave,paid Federal holidays, health insurance, dental, vision, accident deathand dismemberment insurance, life insurance, bereavement leave, and aFidelity 401K.

Job Description

Site Lead – Events Processing Clerk(Primary) / Print & Mail Backup

Philadelphia, PA (Onsite – Verra Mobility Office)

Full-Time | Monday–Friday | 8:30 AM – 5:00 PM | 40 Hours/Week

Prime Response, Inc. (PRI) is seeking a full-time Site Lead – Events Processing Clerk to support violations processing, customer service, and operational oversight at the Verra Mobility Philadelphia office.

This position serves as PRI's onsite Site Lead and is responsible for leading daily violations processing operations while remaining actively engaged in production work. The Site Lead acts as the primary onsite escalation point to team management. The role partners closely with Verra Mobility leadership and PRI management to ensure service levels, quality standards, and customer expectations are consistently achieved.

The position is primarily focused on violations processing and customer service operations, with occasional cross-trained support provided to print and mail functions as operational needs require.

Key Responsibilities

Site Lead & Operations Management

• Serve as PRI'sonsite Site Lead for violations processing and customer serviceoperations.
• Lead dailyworkflow planning by reviewing volumes, setting priorities, assigningwork, and adjusting coverage to meet service level requirements.
• Act as theonsite subject matter expert and first point of escalation for routineoperational issues.
• Escalateoperational concerns to PRI and Verra Mobility leadership withrecommendations and status updates.
• Monitorproductivity, quality, and workload distribution to ensure customerexpectations are met.
• Anticipatestaffing, volume, and process risks and implement corrective actions asneeded.
• Maintain dailyproduction metrics, workload tracking, and end-of-day reporting.
• Supportonboarding, refresher training, and cross-training activities.
• Providecoaching, guidance, and performance feedback to staff.
• Maintain strongworking relationships with Verra Mobility leadership, customers, andteammates.

Violations Processing & CustomerService (Primary Duty – Approximately 95%)

• Support theteam as a lead violations processing clerk and customer servicerepresentative.
• Process speedcamera and red-light camera violations using web-based applications andinternal systems.
• Review,validate, and process violation data for accuracy and completeness.
• Handle inboundcustomer calls and walk-in inquiries.
• Investigate andresolve customer questions while maintaining a high level of customerservice.
• Clearlycommunicate resolution options and next steps to customers.
• Reconcilewalk-in violation payments, including cash, checks, money orders, andcredit card transactions.
• Enter, update,verify, and proofread data across multiple systems.
• Maintaincompliance with established quality standards and production goals.
• Assist withspecial projects, reporting, and administrative tasks as assigned.

Print & Mail Operations (BackupSupport Only)

• Provide backupsupport to print and mail operations during periods of increased volume,staff absences, or other operational needs.
• Assist withprocessing, printing, and mailing activities when requested.
• Operatemailroom equipment, including postage meters, folding/inserting equipment,and copiers after appropriate training.
• Supportopening, scanning, and processing inbound customer correspondence.
• Assist withmail preparation, sorting, and outbound mail distribution as needed.
• Help maintainmailroom documentation, inventory, and production records.
• Performadditional operational support duties as assigned.

Requirements

• Ability to pass a background check anddrug screening.
• Demonstrated experience leading oracting as a team lead in a processing, production, customer service,administrative support, or operations environment.
  
• Strong organizational skills andability to prioritize competing workloads.
• Proven ability to train, coach, andsupport team members.
• Strong written and verbalcommunication skills.
• Experience with data entry, recordsmanagement, transaction processing, or similar administrative functions.
• Proficiency with Microsoft Word,Excel, Outlook, and web-based applications.
• Customer service, call center, orpublic-facing service experience preferred.
• Mailroom or print productionexperience helpful but not required.
• High attention to detail and stronganalytical and problem-solving skills.
• Ability to work effectively in afast-paced environment while meeting quality and productivity standards.
• Ability to lift up to 50 pounds andperform standing or seated work as required.
  
• High School Diploma, GED, orequivalent experience.
  
• Work is performed onsite in an office and processing center environment.
  
• Tasks involve sitting or standing at desks, worktables, or mail processing stations while working independently and as part of a team.
  

Comprehensive and Competitive Benefits

Paid Time Off (PTO), paid Federal holidays, health insurance, dental, vision, AD&D, short and long-term disability, life insurance, and a Fidelity 401K.

PRI is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merits, and business needs.