Operations & Office Manager: Scheduling & Customer Care

Culligan, co; Town of Plymouth (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k

Paid vacation

Paid holidays

Health insurance

Dental insurance

Vision insurance

Job summary

Culligan, the industry leader in water treatment, is seeking a Full-Time Operations Manager for the Plymouth, WI location. The role reports to the WI Operations Team Leader and oversees the Plymouth office team, coordinating with customers to ensure quality service and timely scheduling, while handling sales and billing paperwork.

Candidates should have a friendly, approachable demeanor and 1–2 years of office experience, with proficiency in Microsoft Office and strong organizational skills to

Qualifications

• 1–2 years of experience working in an office environment.
• Strong customer service and communication skills.
• Proficient with Microsoft Office Applications.
• Ability to multitask and stay organized.
• Able to handle cash and payments.

Responsibilities

• Contact past, current, and new customers to provide support and generate leads for sales and marketing.
• Schedule routes and service workers to customers efficiently and cost-effectively.
• Manage office staff tasks to ensure quality, accuracy, and efficiency.
• Communicate with customers about service, scheduling, billing, and options.
• Plan and organize service technician work for the next day.
• Enter or verify completed service and route work and update accounts as needed.
• Scan and file daily work and balance cash drawer with daily deposits.
• Assist walk-in customers with in-store product purchases and process payments.

Skills

Customer service

Communication

Office administration

Multi-tasking

Money handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Culligan, the industry leader in water treatment, is seeking a Full-Time Operations Manager for the Plymouth, WI location. The role reports to the WI Operations Team Leader and oversees the Plymouth office team, coordinating with customers to ensure quality service and timely scheduling, while handling sales and billing paperwork.

Candidates should have a friendly, approachable demeanor and 1–2 years of office experience, with proficiency in Microsoft Office and strong organizational skills to