Office & Scheduling Team Leader

Culligan, co; Town of Plymouth (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k

paid vacation

personal time off

Paid holidays off

sick pay

health

dental

vision insurance

Job summary

Culligan in Plymouth, WI is seeking a Full-Time Office & Scheduling Team Leader to oversee our Plymouth office team and ensure timely scheduling, billing, and customer service. You will coordinate with the WI Operations Team Leader and work across departments to optimize routes and daily tasks.

The role requires 1–2 years of office experience, strong communication skills, and proficiency with Microsoft Office. This on-site position offers a competitive wage and benefits package in Wisconsin.

Qualifications

• High School Diploma or GED required.
• Friendly, approachable attitude with customers.
• 1–2 years in an office environment; proficient with Microsoft Office.

Responsibilities

• Contact past, current, and new customers to support leads for sales and marketing.
• Schedule routes and service workers to customer locations efficiently.
• Manage office staff and ensure quality, accuracy and efficiency in tasks.

Skills

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Applications

Job description

Culligan, the industry leader in water treatment, is looking for a Full-Time Office & Scheduling Team Leader. This position will report to the WI Operations Team Leader at our Plymouth office. This position will be responsible for managing directly the Plymouth location office team, and working with customers to ensure quality and timely scheduling as well as processing sales & billing paperwork. This position will require full-time employment at our Plymouth, WI location.

DUTIES INCLUDE:

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
• Schedule route and service workers to customer locations in an effective and cost-savings way.
• Communicate and manage office staff in their tasks and ensuring quality, accuracy and efficiency
• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.
• Map and organize service technician work for the next day.
• Help enter or verify completed service and route work and make any necessary changes in accounts.
• Scan and file daily work.
• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).
• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.
• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.

JOB REQUIREMENTS:

• High School Diploma or General Education Degree (GED).
• Friendly and approachable attitude when greeting and assisting customers.
• 1-2 years of experience working in an office environment.
• Experience with Microsoft Office Applications.
• Strong organizational skills and ability to multi-task.
• Being able to work independently and handle customer’s money responsibly.

We offer competitive wages with a great benefit package including:

• 401k
• paid vacation
• personal time off
• Paid holidays off
• sick pay
• health
• dental
• vision insurance