Office & Scheduling Team Leader

Culligan Kaat's Water Conditioning; Town of Plymouth (WI); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

401k

Paid vacation

Personal time off

Paid holidays off

Sick pay

Health insurance

Dental insurance

Vision insurance

Résumé du poste

Culligan Kaat's Water Conditioning in Plymouth, WI is seeking a Full-Time Office & Scheduling Team Leader to oversee the Plymouth location office team and coordinate scheduling, billing, and customer service.

You will collaborate with service, route, and sales teams to optimize daily operations, manage payments, file documents, and ensure accurate paperwork. A friendly, organized multi-tasker with office experience will thrive here. On-site role with competitive wages and benefits is offered.

Qualifications

• High School Diploma or GED required.
• 1-2 years of office experience.
• Proficiency with Microsoft Office Applications.
• Strong organizational and multitasking skills.

Responsabilités

• Contact past, current, and new customers to provide support and generate sales leads.
• Schedule routes and service workers to customers efficiently and cost-effectively.
• Manage office staff to ensure quality, accuracy, and efficiency.
• Handle billing, invoicing, and payment processing with customers.
• Balance cash drawer and process daily deposits, including phone payments.
• Coordinate with multiple departments on customer-related solutions and scheduling.

Connaissances

Customer service

Scheduling

Phone communication

Multi-tasking

Cash handling

Team coordination

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Culligan, the industry leader in water treatment, is looking for a Full-Time Office & Scheduling Team Leader. This position will report to the WI Operations Team Leader at our Plymouth office. This position will be responsible for managing directly the Plymouth location office team, and working with customers to ensure quality and timely scheduling as well as processing sales & billing paperwork. This position will require full-time employment at our Plymouth, WI location.

DUTIES INCLUDE:

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
• Schedule route and service workers to customer locations in an effective and cost-savings way.
• Communicate and manage office staff in their tasks and ensuring quality, accuracy and efficiency
• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.
• Map and organize service technician work for the next day.
• Help enter or verify completed service and route work and make any necessary changes in accounts.
• Scan and file daily work.
• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).
• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.
• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.

JOB REQUIREMENTS:

• High School Diploma or General Education Degree (GED).
• Friendly and approachable attitude when greeting and assisting customers.
• 1-2 years of experience working in an office environment.
• Experience with Microsoft Office Applications.
• Strong organizational skills and ability to multi-task.
• Being able to work independently and handle customer’s money responsibly.

We offer competitive wages with a great benefit package including:

• 401k
• paid vacation
• personal time off
• Paid holidays off
• sick pay
• health
• dental
• vision insurance