Operations Manager

Culligan, co; Town of Plymouth (WI); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

401k

Paid vacation

Paid holidays

Health insurance

Dental insurance

Vision insurance

Zusammenfassung

Culligan, the industry leader in water treatment, is seeking a Full-Time Operations Manager for the Plymouth, WI location. The role reports to the WI Operations Team Leader and oversees the Plymouth office team, coordinating with customers to ensure quality service and timely scheduling, while handling sales and billing paperwork.

Candidates should have a friendly, approachable demeanor and 1–2 years of office experience, with proficiency in Microsoft Office and strong organizational skills to

Qualifikationen

• 1–2 years of experience working in an office environment.
• Strong customer service and communication skills.
• Proficient with Microsoft Office Applications.
• Ability to multitask and stay organized.
• Able to handle cash and payments.

Aufgaben

• Contact past, current, and new customers to provide support and generate leads for sales and marketing.
• Schedule routes and service workers to customers efficiently and cost-effectively.
• Manage office staff tasks to ensure quality, accuracy, and efficiency.
• Communicate with customers about service, scheduling, billing, and options.
• Plan and organize service technician work for the next day.
• Enter or verify completed service and route work and update accounts as needed.
• Scan and file daily work and balance cash drawer with daily deposits.
• Assist walk-in customers with in-store product purchases and process payments.

Kenntnisse

Customer service

Communication

Office administration

Multi-tasking

Money handling

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Culligan, the industry leader in water treatment, is looking for a Full-Time Operations Manager. This position will report to the WI Operations Team Leader at our Plymouth office. This position will be responsible for managing directly the Plymouth location office team, and working with customers to ensure quality and timely scheduling as well as processing sales & billing paperwork. This position will require full-time employment at our Plymouth, WI location.

DUTIES INCLUDE:

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
• Schedule route and service workers to customer locations in an effective and cost-savings way.
• Communicate and manage office staff in their tasks and ensuring quality, accuracy and efficiency
• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.
• Map and organize service technician work for the next day.
• Help enter or verify completed service and route work and make any necessary changes in accounts.
• Scan and file daily work.
• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).
• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.
• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.
  

JOB REQUIREMENTS:

• High School Diploma or General Education Degree (GED).
• Friendly and approachable attitude when greeting and assisting customers.
• 1-2 years of experience working in an office environment.
• Experience with Microsoft Office Applications.
• Strong organizational skills and ability to multi-task.
• Being able to work independently and handle customer’s money responsibly.

We offer competitive wages with a great benefit package including: 401k, paid vacation, personal time off, Paid holidays off, sick pay, as well as health, dental, and vision insurance.