Residential Office & Customer Experience Leader

Packard Culligan Water; Minnetonka (MN); Vor Ort; USD 70.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

401K with employer match

Paid time off

Zusammenfassung

Packard Culligan Water in Minnetonka, MN is seeking an Office Manager to lead a team and shape the customer experience in our Residential division. You will oversee customer service, billing, and administrative operations with a focus on accuracy and timely delivery.

Responsibilities include coaching CSRs, managing AP/AR, preparing reports, and coordinating with field teams. The role offers a competitive base salary and benefits, with Monday–Friday hours.

Qualifikationen

• High School Diploma required.
• Bachelor's degree preferred in Business Administration, Accounting, or related field.
• Minimum 3 years of office management experience.
• Strong leadership, communication, and organizational skills.
• Solid understanding of billing, AP/AR, inventory management, and procurement.
• Experience with bid preparation and contract administration.
• Proficiency in Microsoft Office and accounting systems.

Aufgaben

• Lead CSR team and ensure CSL targets are met in Residential customer service.
• Oversee billing, AP/AR, move-outs, bad debt and collections; ensure timely reconciliations.
• Coordinate with Residential Service Manager, Route Manager and other stakeholders to align office ops with field activities.
• Identify opportunities to improve processes, efficiency and customer experience; lead department meetings.
• Provide data analysis and recommendations to support strategic decisions and cross-functional collaboration.

Kenntnisse

Strategic Thinking

Leadership

Employee Experience

Customer-Centric Mindset

Collaboration

Multi-Tasking

Analytical Thinking

Decision-Making

Ausbildung

High School Diploma

Bachelor's degree in Business Administration/Accounting

Tools

Microsoft Office

Accounting Systems

Jobbeschreibung

Packard Culligan Water in Minnetonka, MN is seeking an Office Manager to lead a team and shape the customer experience in our Residential division. You will oversee customer service, billing, and administrative operations with a focus on accuracy and timely delivery.

Responsibilities include coaching CSRs, managing AP/AR, preparing reports, and coordinating with field teams. The role offers a competitive base salary and benefits, with Monday–Friday hours.