Branch Operations Lead: Dispatch, CRM & Customer Experience

Meritrestorations; Purcellville (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long Term Disability

Training & Development

Company cell phone and laptop.

Job summary

Merit in Purcellville, Virginia is seeking a Branch Operations Coordinator to be the operational backbone of the branch. You will handle customer communication, scheduling, dispatch, and office administration to keep daily operations running smoothly.

Responsibilities include maintaining accurate job files in Albi, coordinating with technicians, and supporting vendor management and compliance across locations. The role requires 2+ years in dispatch/administration and strong organizational skills.

Qualifications

• 2+ years in dispatch, office management, or administrative coordination.
• Tech‑savvy: Albi, Sage, XactAnalysis, Adobe, and Microsoft Office.
• Strong organization and multitasking abilities in a high‑volume environment.
• Clear, professional communicator and team player.

Responsibilities

• Own customer experience: answer calls/emails and collect job details.
• Dispatch technicians, coordinate site inspections, and adjust schedules.
• Manage office operations, vendor coordination, and licensing needs.
• Maintain accurate job files, permissions, and documentation in Albi.
• Support billing, invoicing, and collections processes.
• Maintain CRM data integrity and assist marketing campaigns.

Skills

Dispatch experience

Office management

Administrative coordination

Clear communication

Tools

Albi

Sage

XactAnalysis

Adobe

Microsoft Office

Job description

Merit in Purcellville, Virginia is seeking a Branch Operations Coordinator to be the operational backbone of the branch. You will handle customer communication, scheduling, dispatch, and office administration to keep daily operations running smoothly.

Responsibilities include maintaining accurate job files in Albi, coordinating with technicians, and supporting vendor management and compliance across locations. The role requires 2+ years in dispatch/administration and strong organizational skills.