Office ManagerCoordinator

The Glass Guru of Rifle; Rifle (CO); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Flexible work-from-home options

Job summary

The Glass Guru of Rifle seeks an organized Office Manager to ensure top-notch customer service, streamline administrative procedures, and oversee communications with customers. You will handle invoicing, scheduling, and liaison tasks to keep operations running smoothly.

Flexible work-from-home options are available, with emphasis on accurate record-keeping, timely communication, and proactive problem solving within a growing team.

Qualifications

• 1-2 years of residential glass experience preferred (ordering, estimating, office/project management).
• HS Diploma or equivalent required.
• 2- or 4-year college degree preferred.

Responsibilities

• Reconcile sales and accounting software transactions.
• Handle accounts receivable and deposits.
• Answer inbound calls during business hours.
• Screen incoming leads and pre-qualify potential customers.
• Manage inbound emails and respond to messages.
• Greet showroom visitors and coordinate appointments.
• Schedule estimates using client software.
• Assist estimators with follow-up on estimates.

Skills

Verbal communication

Written communication

Microsoft Office

Education

HS Diploma or equivalent

2- or 4-year college degree preferred

Job description

Roles & Responsibilities:

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

• Reconcile sales software and accounting software transactions.
• Handle A/R and prepare deposits for bank run.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Answer inbound phone calls promptly during business hours.
• Pre-screen incoming leads/potential customers in a proper manner.
• Respond to any voicemails and/or messages from answering service.
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.

Qualifications & Educational Requirements:

• 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
• HS Diploma or equivalent.
• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.

Preferred Skills:

• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel).

Flexible work from home options available.