Office Manager/Coordinator

The Glass Guru of Rifle, CO; Rifle (CO); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work from home

Job summary

The Glass Guru of Rifle, CO is seeking an organized Office Manager focused on excellent customer service, efficiency and time management. You will handle inbound/outbound communications, develop intra-office protocols, manage inventory, and delegate administrative tasks.

Requirements include 1–2 years of residential glass experience where ordering and estimating were involved, a HS Diploma, and 2 or 4-year college degree preferred. Background check and drug test are required.

Qualifications

• Excellent verbal and written communications skills.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Reconcile sales and accounting software transactions.
• Handle A/R and prepare deposits for bank run.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Answer inbound phone calls during business hours.
• Pre-screen incoming leads and potential customers.
• Respond to voicemails and messages from the answering service.
• Manage inbound email correspondence and forward accordingly.
• Greet customers and visitors to the showroom.
• Schedule estimate appointments using customer software.
• Quote products by telephone for potential clients.
• Assist Estimators with follow up on pending estimates by phone/email.
• Schedule appointments for Installation Techs and customers.
• Troubleshoot field issues with GM/vendors/Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee filing of daily work orders and estimates.

Skills

Communication skills

Microsoft Office

Education

HS Diploma or equivalent

Bachelor's/Associate degree preferred

Tools

Microsoft Office

Job description

Roles & Responsibilities

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

• Reconcile sales software and accounting software transactions.
• Handle A/R and prepare deposits for bank run.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Answer inbound phone calls promptly during business hours.
• Pre-screen incoming leads/potential customers in a proper manner.
• Respond to any voicemails and/or messages from answering service.
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.

Qualifications & Educational Requirements

• 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
• HS Diploma or equivalent.
• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.

Preferred Skills

• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel).

Flexible work from home options available.