Office ManagerCoordinator

The Glass Guru of Olathe; Olathe (KS); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Competitive salary

Paid time off

Descripción de la vacante

The Glass Guru of Olathe is seeking an organized office/operations coordinator to support sales, scheduling, and customer service in our local shop. You will reconcile transactions, manage communications, and assist estimators and installation teams.

Ideal candidates have 1-2 years in residential glass, strong Excel/Word skills, familiarity with QuickBooks Online, and a proven ability to multitask with excellent customer service. Background check required.

Formación

• Residential glass/office experience preferred (1–2 years).
• HS Diploma or equivalent; college degree preferred.
• Background check and drug test required.

Responsabilidades

• Reconcile sales software and accounting software transactions.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Manage the day to day operations of the staff Customer Service Rep. (if applicable).
• Answer inbound phone calls promptly during business hours.
• Pre-screen incoming leads/potential customers in a proper manner.
• Respond to any voicemails and/or messages from answering service.
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the shop promptly and professionally.
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.
• Process timesheets for payroll processing.
• Prepare Accounts Receivable and prepare deposits for bank daily.
• Reconcile sales software and accounting software transactions as required.

Conocimientos

Verbal and written communication

Microsoft Office

Educación

HS Diploma or equivalent

2- or 4-year college degree preferred

Herramientas

QuickBooks Online

Web-based software

Descripción del empleo

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

Roles & Responsibilities:

• Reconcile sales software and accounting software transactions.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Manage the day to day operations of the staff Customer Service Rep. (if applicable)
• Answer inbound phone calls promptly during business hours.
• Pre-screen incoming leads/potential customers in a proper manner.
• Respond to any voicemails and/or messages from answering service.
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the shop promptly and professionally.
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.
• Process timesheets for payroll processing.
• Prepare Accounts Receivable and prepare deposits for bank daily.
• Reconcile sales software and accounting software transactions as required.

Qualifications & Educational Requirements:

• 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
• HS Diploma or equivalent.
• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.

Preferred Skills:

• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel).
• Experience with QuickBooks Online and web based software preferred.

*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.