Growth-Focused Office Coordinator — Glass Services

The Glass Guru of West Houston; Georgia; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Holidays

Career advancement opportunities

Bonus incentives

Job summary

The Glass Guru of West Houston is seeking an organized Office Coordinator to serve as the nerve center of our operations. You will connect customers, field technicians, and leadership, ensuring projects flow from lead to final payment.

Responsibilities include answering calls, scheduling, dispatch, invoicing, QuickBooks reconciliation, and maintaining filing systems. A proactive, tech-savvy thinker thrives in this role.

Qualifications

• 3+ years of office administration or coordination experience (preferably in construction, trades, or field service operations).
• High proficiency in Microsoft Office (Excel, Word) and Google Workspace.
• Experience with CRM/Field Service software (ServiceTitan, Jobber, or similar) is a major plus.
• Exceptional verbal and written communication skills; ability to stay calm and professional under pressure.
• Strong multitasking skills with the ability to coordinate complex schedules.

Responsibilities

• Initial Contact: Answer all inbound calls and emails professionally; pre-screen leads and educate customers on our services.
• Sales Support: Convert inquiries into scheduled estimate appointments; assist estimators with follow-up on pending quotes via phone and email.
• Professionalism: Greet showroom visitors and manage all company correspondence with a customer-first mindset.
• Dispatching & Project Coordination: Manage calendars for estimators and technicians to maximize efficiency and minimize travel time.
• Material Logistics: Order glass and hardware from vendors; verify order confirmations for size and pricing accuracy.
• Field Support: Act as the primary point of contact for field technicians to troubleshoot scheduling or material issues in real-time.
• Accounting Support: Generate invoices through FieldPulse; manage A/R, track payment status, and follow up on outstanding balances.
• System Integrity: Reconcile sales software with accounting records (QuickBooks Online) and prepare daily deposits.
• Office Management: Maintain organized digital and paper filing systems; oversee office supplies and vendor accounts.
• HR/Payroll Support: Process technician timesheets and maintain personnel/compliance files (insurance, safety records).
• Building the Foundation: Create and streamline internal workflows, checklists, and communication templates to support growth.
• Strategic Thinking: Develop ideas for fostering growth and reducing costs.

Skills

Office coordination

Communication skills

CRM software

MS Office

Google Workspace

Scheduling & logistics

Problem solving

Construction/Trades experience

Bilingual

Education

2- or 4-year college degree preferred

Tools

ServiceTitan

Jobber

Job description

The Glass Guru of West Houston is seeking an organized Office Coordinator to serve as the nerve center of our operations. You will connect customers, field technicians, and leadership, ensuring projects flow from lead to final payment.

Responsibilities include answering calls, scheduling, dispatch, invoicing, QuickBooks reconciliation, and maintaining filing systems. A proactive, tech-savvy thinker thrives in this role.