Operations & Office Coordinator (Bonus Eligible)

The Glass Guru of Olathe; Olathe (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

The Glass Guru of Olathe is seeking an organized office/operations coordinator to support sales, scheduling, and customer service in our local shop. You will reconcile transactions, manage communications, and assist estimators and installation teams.

Ideal candidates have 1-2 years in residential glass, strong Excel/Word skills, familiarity with QuickBooks Online, and a proven ability to multitask with excellent customer service. Background check required.

Qualifications

• Residential glass/office experience preferred (1–2 years).
• HS Diploma or equivalent; college degree preferred.
• Background check and drug test required.

Responsibilities

• Reconcile sales software and accounting software transactions.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Manage the day to day operations of the staff Customer Service Rep. (if applicable).
• Answer inbound phone calls promptly during business hours.
• Pre-screen incoming leads/potential customers in a proper manner.
• Respond to any voicemails and/or messages from answering service.
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the shop promptly and professionally.
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.
• Process timesheets for payroll processing.
• Prepare Accounts Receivable and prepare deposits for bank daily.
• Reconcile sales software and accounting software transactions as required.

Skills

Verbal and written communication

Microsoft Office

Education

HS Diploma or equivalent

2- or 4-year college degree preferred

Tools

QuickBooks Online

Web-based software

Job description

The Glass Guru of Olathe is seeking an organized office/operations coordinator to support sales, scheduling, and customer service in our local shop. You will reconcile transactions, manage communications, and assist estimators and installation teams.

Ideal candidates have 1-2 years in residential glass, strong Excel/Word skills, familiarity with QuickBooks Online, and a proven ability to multitask with excellent customer service. Background check required.