Operations Manager Trainee — Paid Fleet Maintenance Training

Ryder System; Moonachie (NJ); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder is seeking an Operations Management Trainee in Moonachie, NJ, to support shop management, drive cost savings, and enhance customer retention. The program offers cross-functional exposure to Operations, Asset Management, Sales, Quality, and Rental Management, with internal promotion opportunities based on performance.

The role requires a completed 4-year college degree and provides hands-on training in heavy-duty truck repair shop management.

Qualifications

• Bachelor's Degree required.
• 1+ year in customer service with issue resolution.
• Strong PC skills including spreadsheets and word processing.
• Understanding of business finance, controls and metrics.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Skills

Detail oriented

Verbal and written comms

Multi-tasking

Time management

Flexibility

Mechanical skills

Interpersonal skills

Independent worker

Education

Bachelor's Degree

Tools

Spreadsheet software

Word processing

Job description

Ryder is seeking an Operations Management Trainee in Moonachie, NJ, to support shop management, drive cost savings, and enhance customer retention. The program offers cross-functional exposure to Operations, Asset Management, Sales, Quality, and Rental Management, with internal promotion opportunities based on performance.

The role requires a completed 4-year college degree and provides hands-on training in heavy-duty truck repair shop management.