Operations Manager - Swim School Leader & Team Growth

Emler Swim School; Austin (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid time off

Bonus potential

Pet insurance discounts

Training & development

Full-time 30-40 hrs/week

Job summary

Emler Swim School in Austin, TX seeks an Operations Manager who thrives in an active, people-focused role, splitting time between the pool and deck while leading instructors and staff to deliver outstanding customer experiences.

You will use your management experience and love for teaching children to coach, schedule, and develop your team, contributing to business growth through a robust training program and teamwork.

Qualifications

• Undergraduate College degree preferred (3 years of relevant work experience may be considered)
• 1-2 years of management experience
• Excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team
• A genuine love for teaching children
• Ability to recognize problems and resolve on the spot
• Excellent customer service skills - it must be natural for you to want to say "yes!"
• Ability to set goals, create plans and convert plans into action

Responsibilities

• Drive exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges.
• Perform daily operations from teaching swim lessons, deck management, engaging customers, and MORE!
• Evaluate student progress using our teaching curriculum and customer service processes through front-line work.
• Create and manage class and employee schedules in a way that positively impacts the business.
• Lead regular team meetings and manage employee engagement.
• Develop team members at various points in their professional journey, including those early in their careers or new to the workforce

Skills

Leadership

Customer service

Team development

Problem solving

Goal setting

Communication

Education

Bachelor's degree preferred

Job description

Emler Swim School in Austin, TX seeks an Operations Manager who thrives in an active, people-focused role, splitting time between the pool and deck while leading instructors and staff to deliver outstanding customer experiences.

You will use your management experience and love for teaching children to coach, schedule, and develop your team, contributing to business growth through a robust training program and teamwork.