Operations Leader: Swim School & Team Growth

Emler Swim School; Issaquah (WA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life insurance

Disability insurance

401k with employer match

Paid Time Off

Employee discounts

Job summary

Emler Swim School in Issaquah, WA seeks an Operations Manager to lead our active team. This full-time role blends hands-on pool presence with coordinating schedules, training, and customer-focused initiatives.

You will mentor staff, drive team meetings, and craft a fun, safe work environment while delivering exceptional experiences to students and families. Training will be provided to grow leadership and aquatic expertise.

Qualifications

• Undergraduate degree preferred.
• 3 years of relevant work experience may be considered.
• 1-2 years of management experience.
• Excellent performance record reporting to a General Manager or Supervisor.
• Genuine love for teaching children.
• Ability to resolve problems on the spot and provide great customer service.

Responsibilities

• Drive exceptional customer experiences by calmly and proactively handling challenges.
• Perform daily operations including teaching swim lessons, deck management, and customer engagement.
• Evaluate student progress using our teaching curriculum and service processes.
• Create and manage class and employee schedules to positively impact the business.
• Lead regular team meetings and manage employee engagement.
• Develop team members at various career stages, including new entrants.

Skills

Management experience

Love for teaching children

Customer service

Problem solving

Goal setting & planning

Education

Undergraduate degree preferred

Job description

Emler Swim School in Issaquah, WA seeks an Operations Manager to lead our active team. This full-time role blends hands-on pool presence with coordinating schedules, training, and customer-focused initiatives.

You will mentor staff, drive team meetings, and craft a fun, safe work environment while delivering exceptional experiences to students and families. Training will be provided to grow leadership and aquatic expertise.