Operations Manager - South Bend, IN

Feldco Factory Direct; South Bend (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Paid holidays

Voluntary benefits

Job summary

Feldco Windows, Siding, Doors & Roofing in South Bend, IN is seeking an experienced Operations Manager to lead our local market. This key leadership role oversees scheduling, measuring, purchasing, installation and service of windows, siding, doors, and roofing, driving day-to-day operations and delivering an exceptional customer experience from measurement through installation.

You will manage the Operations Department, motivate and develop staff, and ensure processes meet Feldco’s quality and

Qualifications

• 5+ years of experience in home improvement and construction industry.
• 2+ years of prior management experience in the same industry.
• Detail-oriented, organized and efficient with no tolerance for errors.
• Strong problem solving to diagnose and complete installations and service calls.

Responsibilities

• Ensure all customer contract requirements are properly documented and executed to delight our customers.
• Oversee scheduling and completion of measurements, installations, and service appointments to meet timelines.
• Utilize CRM and inventory systems to manage contracts, appointments, scheduling, inventory, and customer delight programs.
• Provide tools, materials, equipment, and support to installers and technicians for safe, effective work.
• Monitor installation quality and productivity with coaching and training to meet standards.
• Lead in the field by addressing escalated complaints and coordinating with customers, technicians, and internal teams.
• Address employee performance with timely coaching and corrective action.
• Conduct performance reviews focused on development and succession planning.
• Optimize productivity, inventory, equipment, and space to support operations.
• Operate within budget for overtime, purchasing, materials, and expenses.
• Monitor KPIs and identify opportunities to improve productivity, quality and customer delight.
• Recruit and manage relationships with subcontracted crews to meet needs and standards.

Job description

Position:Operations Manager - South Bend, IN

Location: South Bend, IN

Job Id:OpsManagerSB8.20.2026

# of Openings:1

Operations Manager – South Bend, IN:

Feldco Windows, Siding, Doors & Roofing is looking for an experienced and motivated Operations Manager to lead our South Bend, IN market. This is a key leadership role responsible for driving the day-to-day operations of the market and ensuring our customers receive an exceptional experience that delights them at every step, from measurement and scheduling through installation and service.

Job Info:

• Employment Type:Full-Time(On-Site; No Remote or Hybrid Work)
• Hours:Mon – Fri from 7:30 AM – 4:30 PM, with occasional evening and/or Saturday availability required based on business needs.
• Salary:$55,000 - $60,000 base salary + performance-based bonus potential

Job Summary:

The Operations Department is responsible for the scheduling, measuring, purchasing, installation, and service of windows, siding, doors, and roofing. This position requires the ability to maximize the performance of the Market by directing daily, weekly, and monthly operational activities while providing leadership, motivation, training, and development to the Operations Department staff. If you are interested in working for a proven winner with a long track record of success, we’d love to hear from you!

Join a company recognized by the Chicago Tribune as one of Chicago's Top Workplaces for the 12 th time in 2025!

Position Responsibilities:

• Ensure all customer contract requirements are properly documented and executed to a degree that delights, not just satisfies, our customers.
• Oversee the scheduling and completion of customer measurements, installations, and service appointments to ensure work is completed accurately, efficiently, and within expected timelines.
• Utilize Feldco’s CRM and inventory management systems to effectively manage customer contracts, appointments, scheduling, inventory, and customer delight programs.
• Ensure installers and technicians have the tools, materials, equipment, and support needed to perform their duties safely and effectively each day.
• Monitor installation quality and productivity, providing technicians and installers with ongoing coaching, guidance, training, and support to ensure work meets Feldco’s quality and performance standards.
• Provide hands‑on leadership in the field by managing escalated customer complaints and service concerns, working directly with customers, technicians, installers, and internal teams to resolve issues and support the operational needs of the Market.
• Address employee performance issues through timely coaching, feedback, and corrective action when performance does not meet expectations.
• Conduct performance reviews for Operations employees with a focus on employee development, performance improvement, and succession planning.
• Optimize productivity, inventory, equipment, and facility space to support efficient operations and product placement.
• Operate within the agreed-upon budget for the operation, including overtime, purchasing, materials, and other operational expenses.
• Monitor key operational performance metrics and identify opportunities to improve productivity, quality, efficiency, and customer delight.
• Recruit, develop, and manage relationships with qualified subcontracted crews to meet the installation and service needs of the Market while ensuring they consistently meet Feldco’s quality, productivity, and customer delight standards.
• Ensure company policies and operational, safety, regulatory, accounting, and administrative requirements are properly communicated, administered, and enforced.

Position Requirements:

• At least 5+ years of experience within the Home improvement and construction industry.
• At least 2+ years of prior management experiencewithin the Home improvement and construction industry.
• Detailed oriented, organized and efficient. No tolerance for errors or oversights.
• Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight.

Why Join Feldco?

• Industry Leadership:#1 in Midwest home improvement solutions
• Growth & Stability:With 50 years in business and still growing
• Award-Winning Culture:12-time Top Workplace winner by the Chicago Tribune
• Career Development:We promote from within and reward performance
• Team-Oriented Environment:Be part of a collaborative culture that values every team member’s contribution

Benefits Offered to Feldco Employees:

• Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.