Customer Delight Representative (Evening Shift)

Feldco Factory Direct; Rosemont (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Paid holidays

Job summary

Feldco Factory Direct in Rosemont, IL is seeking a Customer Delight Representative to engage customers by phone and ensure satisfaction from first contact through service completion.

You will work in-office with a fast-paced team, handling inbound calls, scheduling appointments, and communicating Feldco products and services clearly to customers and other departments.

Qualifications

• High school diploma or equivalent required.
• Strong oral and written communication.
• Ability to type 35+ WPM.
• Fast-paced, demanding environment.
• Proficiency with a multi-call phone system, data entry, and sales.
• Bi-lingual preferred, not required.

Responsibilities

• Answer inbound calls to Feldco and transfer as needed.
• Screen calls for upper management.
• Clearly communicate Feldco products and services.
• Resolve service issues and schedule appointments.
• Schedule and confirm sales and second-measure appointments.
• Handle web leads via email and outbound calls.
• Take messages and coordinate with managers and product specialists.
• Assist with map usage for product specialists.
• Participate in peak-season tasks and cross-department collaboration.
• Support customers to ensure they are delighted.

Skills

Phone system usage

Data entry

Sales skills

Oral and written communication

Organizational skills

Typing 35+ WPM

Bilingual preferred

Education

High school diploma or equivalent

Tools

Multi-call phone system

Job description

Location: 6300 North River Road

Rosemont, IL

Job Id:CDREvening8.20.2026

# of Openings:3

Job Info:

• Employment Type:Full-Time, In-Office position (No Remote or Hybrid Option)


• Location:6300 North River Road, Rosemont, IL 60018


• Pay:$18/hour

Schedule

• Training Schedule (first 2 weeks): Monday–Friday, 8:30 AM–5:00 PM


• Regular Schedule (after training):
  
  
  
  • Tuesday – Thursday, 11:30 AM-8:00 PM
  
  
  • Friday: 10:30 AM – 7:00 PM
  
  
  • Saturday: 8:30 AM – 5 PM
  
  
  
  

Key Responsibilities:

As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight!

Tasks Include:

• Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.


• Screening calls for upper management.


• Clear and accurate communication of Feldco products and services.


• Solving customer issues, resolving service issues, and/or scheduling service appointments.


• Scheduling strong, consistent sales appointments, and second measure appointments.


• Confirming appointments, and outbound reminder calls for services and second measure appointments.


• Answering web lead inquiries (e-mail and outbound phone exchanges with customers).


• Message taking and communication with managers and product specialists.


• Ability to use internet maps to help product specialists.


• The CDR may be assigned additional tasks or projects as needed during peak or off season.


• The CDR works with all areas of the company to ensure all customers are “delighted” with their sales, service, financing, or other inquiries.


• Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.

Qualifications:

• High school diploma or equivalent required.


• Organizational skills and outstanding oral and written communication abilities are required.


• 35+ WPM.


• Ability to work in a fast paced and demanding environment.


• Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.


• Bi-lingual preferred, but not necessary.

What Can Feldco Offer You?

• Industry Leadership:#1 in Midwest home improvement solutions


• Growth & Stability:With 50 years in business and still growing


• Award-Winning Culture:12-time Top Workplace winner by the Chicago Tribune


• Career Development:We promote from within and reward performance


• Team-Oriented Environment:Be part of a collaborative culture that values every team member’s contribution

Benefits Offered to Feldco Employees:

• Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.