Operations Manager

Feldco Factory Direct; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

A leading window and door company in Milwaukee seeks a motivated Operations Manager to oversee scheduling, measuring, purchasing, installation, and service of products. The ideal candidate will have home improvement and construction industry experience, at least 2 years of management experience, and the ability to create a customer-focused environment. Responsibilities include maximizing profitability, recruiting staff, managing schedules, and addressing escalated issues promptly. This position emphasizes attention to detail and delivering outstanding customer service.

Qualifications

• 2+ years of prior management experience required.
• Detail-oriented, organized, and efficient with no tolerance for errors.
• Must possess problem-solving skills to ensure customer delight.
• Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight.

Responsibilities

• Manage operations to maximize profitability and ensure product quality.
• Recruit, manage, and train staff of 4-6 individuals.
• Establish schedules for measure technicians and installation companies.
• Handle escalated issues with urgency and attention to detail.
• Complete installer payables on a weekly basis.
• Handle escalated issues with a high sense of urgency and attention to detail.
• Responsible for completing installer payables on a weekly basis.
• Onboard additional installation companies as business need arises.

Skills

Home improvement and construction industry experience

Problem solving skills

Organized and efficient

Problem solving

Job description

Job Description

Feldco, the #1 Window and Door Company in America (recognized by Window and Door Magazine), is looking for a motivated, organized and entrepreneurially driven individual to run the Operations department of our Cudahy office. The Operations Department is responsible for the scheduling, measuring, purchasing, installation and service of windows, siding, and doors. The details within these responsibilities are critical to the quality in Feldco’s operation process. This position will require the ability to effectively manage these duties while also delivering outstanding customer service.

Position Responsibilities

• Manage operations in order to maximize profitability, ensure product quality and delight our customers.
• Recruit, manage and train a staff of 4-6 individuals.
• Responsible for delivering results in accordance with metrics outlined: on-time, service free, customer delight, etc.
• Establish schedules for measure technicians and installation companies to ensure maximum productivity levels are met.
• Create and maintain a customer focused environment.
• Handle escalated issues with a high sense of urgency and attention to detail.
• Responsible for completing installer payables on a weekly basis.
• Onboard additional installation companies as business need arises.

Qualifications

Position Requirements:

• Home improvement and construction industry experience required.
• At least 2+ years of prior management experience.
• Detailed oriented, organized and efficient. No tolerance for errors or oversights.
• Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight.

http://www.4feldco.com/job-description/?gnk=job&gni=8a7880ec53313b87015333bd26f70aac&gns=Other

Additional Information

All your information will be kept confidential according to EEO guidelines.