Operations Specialist

Feldco Factory Direct; Des Plaines (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401 K

Paid Time Off

Job summary

Feldco Factory Direct is seeking an Operations Specialist in Des Plaines, IL. This role involves scheduling appointments, addressing customer concerns, and maintaining accounts. Ideal candidates will have excellent communication skills and one year of customer service experience.

We offer competitive benefits including medical, dental, vision, and 401 K, along with a supportive team environment focused on growth and professionalism.

Qualifications

• One year of customer service experience.
• Must pass background check and drug screen.
• Home improvement/construction industry experience preferred but not necessary.

Responsibilities

• Scheduling service, measurement and installation appointments.
• Resolve product or service concerns by clarifying customer’s issues.
• Open and maintain customer accounts and update I.T. system.
• Contribute to team results by working closely with field staff and other departments.
• Receive, assemble, file, and organize job packets.
• Complete necessary paperwork and data entry to process permits and purchasing.
• Process on-order and completion payments for services and contracts.
• Notify Installation Companies of daily work and customer expectations.

Skills

Customer service experience

Problem solving capabilities

Excellent communication skills

Ability to multitask

Team player

Job description

Job Description

Location: Des Plaines, IL

We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window, Siding and Door Company in the USA (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.

What We Can Offer You?

• Leadership – We are the #1 Replacement Window, Door and Siding Company in America! We take great pride in our leadership and transformation of the home improvement market.
• Growth – We have more than quadrupled our business over the past few years and are presently expanding into more new markets.
• Advancement – We have recently promoted many internal staff members to senior management positions and offer external training.
• Security – We operate profitably and are enhancing the benefits and care of our employees.
• Professionalism – We are investing heavily in quality improvements and establishing industry-best operations.
• Teamwork – We are focused on assisting each other and working together to take care of our customers.

Responsibilities

• Scheduling service, measurement and installation appointments.
• Resolve product or service concerns by clarifying customer’s issues.
• Open and maintain customer accounts and update I.T. system.
• Contribute to team results by working closely with field staff and other departments.
• Receive, assemble, file, and organize job packets.
• Complete necessary paperwork and data entry to process permits and purchasing.
• Process on-order and completion payments for services and contracts.
• Notify Installation Companies of daily work and customer expectations.

Qualifications

• One year of customer service experience.
• Problem solving capabilities.
• Excellent communication skills.
• Ability to multitask.
• Must be a team player.
• Must pass background check and drug screen.
• Preferred skillset: Home improvement/construction industry experience preferred but not necessary.

Additional Information

• Full Benefits: Medical, Dental, Vision, Vol Life, STD, LTD, 401 K, and Paid Time Off.
• M-F 7am-4pm with occasional Saturdays.

All your information will be kept confidential according to EEO guidelines.