Operations Manager/Shift Supervisor

Voa Gny; Northern, New York (KY, NY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

VOA-GNY is seeking an Operations Manager/Shift Supervisor to oversee daily shelter operations at The Schwartz Assessment Shelter. The role includes intake, bed assignments, case management, mail distribution, meal cards, and medication management, with a focus on safety and security in a 24/7 setting.

The position requires a high school diploma or GED with at least one year in a social services capacity, strong interpersonal skills, basic computer knowledge, and security certifications (F-80)

Qualifications

• High school diploma or GED plus one year of relevant experience in a social services setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security and Fire Safety (F-80) obtained within 3 months of hire.

Responsibilities

• Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication.
• Ensure optimal customer service is being provided to clients.
• Ensure recreation activities are occurring.
• Ensures the facility is adequately staffed at all times.
• Work with DHS PD to ensure the daily security and safety of the facility.
• Supervise facility maintenance, cleaning staff and fire safety.
• Manage community relations and communicate with relevant authorities as needed.

Skills

Interpersonal skills

Basic computer knowledge

Education

High school diploma or GED

Job description

Position: Operations Manager/ Shift Supervisor

The Operations Manager is responsible for facilitating daily shelter operations.

The Schwartz AssessmentShelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location:

Wards Island, NY 10035

Minimum Qualifications:

• High school diploma or GED preferred plus one-year of relevant experience working in a similar capacity in a social services setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security required and Fire Safety (F-80) obtained within 3 months of hire.

Operations Manager/ Shift Supervisor Principal Responsibilities:

1. Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication.
2. Ensure optimal customer service is being provided to clients.
3. Ensure recreation activities are occurring.
4. Ensures the facility is adequately staffed at all times.
5. Work with DHS PD to ensure the daily security and safety of the facility.
6. Supervise facility maintenance, cleaning staff and fire safety.
7. Manage community relations and communicate with relevant authorities as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!