Shift Supervisor (Manhattan)

Care For the Homeless; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Care For the Homeless is seeking a Shift Supervisor to oversee shelter residents, staff, and facilities under the Operations Coordinator. The role ensures welfare, safety, security, and smooth daily operations for mentally ill and medically frail homeless adults.

Responsibilities include supervising residential workers, coordinating coverage, conducting routine checks, and handling incidents with appropriate documentation and crisis intervention. Strong leadership and communication are essential.

Qualifications

• High School Diploma or GED required.
• Must have NYS Security Guard License and 8-hour annual certificate.
• F80 Fire Guard License is required.

Responsibilities

• Provide coverage for the general welfare and safety of residents and staff.
• Provide crisis prevention and intervention as needed.
• Complete routine resident and facility checks to ensure safety and hazard-free operations.
• Ensure nightly head count and maintain CARES reports as assigned.
• Record incidents and resident grievances in log books and incident reports.
• Assign work-related projects to residence workers, security, and maintenance as needed.
• Inspect cleaning and service chores to ensure completion.
• Conduct fire drills across all shifts and ensure procedures are followed.
• Intervene and coordinate emergency calls with appropriate authorities as necessary.
• Interview and train residence workers as directed by leadership.
• Provide emergency coverage when needed and arrange for shift coverage.
• Other duties as assigned.

Skills

Supervision

Crisis management

Interpersonal skills

Incident reporting

Education

High School Diploma or GED

Job description

Under the direction of the Operations Coordinator the Shift Supervisor is responsible for assuring the general welfare, security and safety of the residents, staff, and facility at the shelter for mentally ill and medically frail homeless adult persons. This position is responsible for the supervision of residential workers, porters, and security (where applicable).

Essential Duties And Responsibilities

• Provide coverage for the general welfare and safety of the shelter residents, and staff.
• Provide crisis prevention and intervention as needed.
• Complete routine resident and facility checks to ensure that residents are not at risk and that the facility is free of potential hazards (leaks, fire, destruction of property, etc.)
• Ensure nightly head count is completed (evening shift) and maintain CARES reports as assigned.
• Record incidents and resident’s grievances appropriate in log book and on incident report.
• Assign work-related projects to residence workers, security, and maintenance as needed.
• Inspect all cleaning and service chores assigned to residence workers to ensure completion.
• Conduct regular fire drills during day, evening, night and weekend shifts ensuring that all staff and residents follow procedure.
• Interact with NYPD, EMS, NYFD, and know when it is appropriate to make emergency calls.
• Interview and train residence workers as directed by leadership.
• Provide coverage on an emergency basis when needed.
• Arrange for coverage for current or following shift when necessary, including residence workers, security, or maintenance.
• Other duties as assigned.

Staff Supervision

• Notify Operation Coordinator of adjustments to staff scheduling to accommodate illness, etc.
• Supervise residential workers to ensure that they are meeting goals and performing their duties and discuss with Manager
• With the approval of the Operations Coordinator, remove residence workers from duty for infractions, and violations of policies
• Ensure that all necessary information is communicated to residence workers as policy and procedures change
• Assist Operations Coordinator as needed in completing documentation relevant to resident and facility reporting

Job Qualifications

• High School Diploma or General Equivalency Diploma required.
• Must have NYS Security Guard License and current 8-hour annual certificate
• F80 Fire Guard License

Experience

• Minimum two years’ experience working in a residential facility, preferably experience working with dual-diagnosed individuals, mental health and substance abuse issues, and some supervisory experience
• Must have good interpersonal skills with the ability to communicate effectively both written and oral
• Ability to handle and prevent crisis situations with minimal supervision.
• Must have some computer skills and be able to formulate incident reportsAbility to work with clientele that have special needs and provide assistance with respect and compassion
• Help to foster and to promote a positive and harmonious atmosphere at the shelter