Operations Manager, Sensitive Verticals, Trust and Safety, Google Play

Google; Austin (TX); On-site; USD 141,000 - 205,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) with company match

PTO 20 days/year

Sick time 40 hours/year (Seattle 69)

Maternity leave 28–30 weeks

Baby bonding leave 18 weeks

13 paid holidays

Job summary

Google is seeking a senior Trust & Safety professional in the United States to lead complex abuse detection initiatives and collaborate with product and engineering teams across Google products. The role emphasizes policy build-out, scalable operations, and cross-functional leadership to protect users and partners.

Ideal candidates will have strong data analytics, policy expertise, and experience with machine learning concepts. A Master’s/PhD and fluency in SQL/Python are advantageous.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
• Master's or PhD in relevant field is preferred.
• Education in or experience with machine learning is desirable.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g. Python).
• Experience in building scaled operations and process documentation in Trust and Safety.

Responsibilities

• Lead complex projects involving multiple stakeholders and improve abuse detection systems and mitigate user harm.
• Drive alignment and strengthen partnership with executive stakeholders across Trust & Safety and cross-functional teams like Product, Engineering, Business Development and Legal.
• Demonstrate core process knowledge to improve workflows and operational workstreams.
• Build deep policy knowledge and product expertise to implement, execute and improve enforcement operations.
• Articulate complex policy concepts and deliver persuasive communications for executive audiences.

Skills

Data analytics

Trust & Safety knowledge

Policy expertise

Cross-functional influence

Problem solving

Education

Bachelor's degree or equivalent

Master's or PhD (preferred)

Tools

SQL

Python

Dashboard tools

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Preferred qualifications:

• Master's or PhD in relevant field.
• Education in, or experience with, machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
• Experience in building scaled operations, efficient workflow design and process documentation in a Trust and Safety environment.
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About The Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The Sensitive Verticals Google Play Trust & Safety (T&S) team prioritizes user experience, promotes developer success through consistency and trust, and makes the mobile experience the safest it can be across Google Play and Android.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Lead complex projects involving multiple-stakeholders and improve abuse detection systems and mitigate user harm.
• Drive alignment and strengthen partnership with executive stakeholders across T&S and other cross-functional teams such as Product, Engineering, Business Development and Legal.
• Demonstrate core process knowledge to improve workflows and operational workstreams.
• Build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations.
• Articulate complex policy concepts, delivering persuasive communications for executive audiences.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .